"Works just fine. Right on."
"1.) I was disconcerted by what I perceived your “begging” for a 5 star rating after I had just place my first order with you. It makes me mistrust 5 star ratings on your site.
2.) I did not receive a delivery estimate after confirmation of my purchase despite several requests
3. ) You charged me tax on an item neither Connecticut nor my home state charges tax for DESPITE my alerting you and requesting that you remove the charges.
4.) After a long silnce, you alerted me on the day of delivery that my purchase was arriving. It did and it was good."
“Thank you for sharing your experience, and I'm truly sorry to hear about the issues you faced with your recent order. We understand how important it is to feel confident during the ordering process, and we apologize if our request for feedback felt excessive or misleading.
I also understand how frustrating it can be not to receive timely delivery estimates, and I wish we could have communicated better about your order status. Regarding the tax charge, I appreciate you bringing this to our attention, and I apologize for any confusion it may have caused.
It’s great to hear that your order ultimately arrived in good condition, but we recognize that the challenges you faced along the way impacted your overall experience. Your feedback is invaluable in helping us improve our services, and we are here to assist you further if you need anything else.”
"hoping for dependable delivery"
“Thank you so much for your fantastic 5-star review! We're thrilled to hear that you trust us with your order. Your support means the world to us, and we’re committed to ensuring you have a dependable delivery experience. Let’s keep that positivity going!”
"Fast and great service. Will return!"
“Wow! Thank you so much for your amazing review! We're thrilled to hear that you had such a positive experience with our service. We can't wait to welcome you back! Your support means the world to us!”
"Our password has never been altered by us yet it did not work. We had to change it
Trying to buy a product took 15 min when I should have take 2 min
You require some one to click that they are sending an email for a prescription OR click that script is on file. I was buying drainage bags which like many other products, I dare say MOST of what you sell DEO NOT REQUIRE a Script. SO you are jamming people up with having to click a button that has nothing to do with them OR the sale wont go through.
How is it that you dont know about this"
“Thank you for your feedback. I understand how frustrating it can be to encounter issues with the password system and the checkout process, especially when it takes longer than expected to complete a purchase. Your experience with unnecessary prompts for prescription confirmation when ordering items that don’t require a script must have been particularly aggravating.
We take these concerns seriously and will review your comments to improve our system. It’s vital that our customers have a seamless shopping experience, and your input helps us identify areas that need attention. If you have any further details or if there’s anything else we can assist you with, please let us know.”
"I knew my bra size and style I wanted, had a hard time retrieving the info I needed to place the order. Plus I am on Medicare and allowed 2 bras a year, I plan to file with my prescription plan to see if I can receive reimbursement. Our area in Oregon's nearest service for Mastectomy items is over 100 miles away."
“Thank you so much for your feedback! We truly apologize for the difficulty you experienced in retrieving the size information. We understand how important it is to have that easily accessible, especially when dealing with Medicare. We're here to support you, and we appreciate you bringing this to our attention. If you have any further questions or need assistance with your order, please don't hesitate to reach out. Your experience is important to us!”
"Got just what I needed when I needed it."
“We are absolutely thrilled to hear that you found exactly what you needed! Your satisfaction means the world to us, and we're so grateful for your support. Thank you for taking the time to share your positive experience!”
"I spoke to customer service thru chat - very helpful and nice."
“Wow, thank you so much for your fantastic review! We're thrilled to hear that our customer service team was able to assist you and provide a helpful and pleasant experience. Your feedback means the world to us, and we always strive to ensure our customers feel supported and valued. We're here for you anytime you need us!”
"Good service, have products I need, promotional code helps"
“Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with our service and found the products you needed. It's awesome that the promotional code made your shopping even better! We truly appreciate your support and look forward to serving you again soon!”
"like your product very much, have used for a while now,"
“Thank you so much for your wonderful review! We’re thrilled to hear that you love our product and that you've been enjoying it for a while now. Your continued support means the world to us, and we can’t wait to bring you even more great products in the future!”
"It was very difficult to have different "ship to" and billing addresses. It took me 30 minutes to check out. I had to re-enter each address over and over and over again to get the addresses entered properly. Once I had them entered properly, it would re-populate incorrectly over and over again, trying to send to my billing address or vise versa. And yes, I had unchecked the box that said the billing address and shipping address were the same at the beginning of theprocess. It was awful and a BIG waste of time!!"
“We are sorry for the inconvenience caused. We will make sure that we will resolve this issue as soon as possible and this will neve happen again in future. ”
"Medicare pays for my mastectomy bras. The place through whom these were purchased in the past is evidently no longer in business. Do you use Medicare? I had ordered through the previous store in March and again in June, but received none.
Sharon Mobley"
“Thank you so much for your fantastic review! It’s great that you’re able to get the products you need through us after your previous experience. Although we do not accept Medicare
upfront we do provide other ways to claim Medicare. If you have any questions or need assistance with your orders, just let us know! Happy shopping!”
"This product really helped."
“Thank you so much for your fantastic review! We're thrilled to hear that the product met your needs and made a positive impact. Your satisfaction means the world to us, and we appreciate you sharing your experience!”
"I have purchased items from HPPFY before and my experience was fast and easy. With my latest purchase, I was happy to find my product line and size. I will continue to make purchases at HPPFY when needed! Thank you"
“Thank you so much for your fantastic review! We're thrilled to hear that your experience with us has been fast and easy. It's awesome that you found exactly what you were looking for in our product line and size! We can't wait to serve you again in the future. Your support means the world to us!”
"I am still wondering what the cotton ribbon with the button is going to be like. We're used to the stretchy elastic ones with the slits that grab a button like object."
“Thank you so much for your review! The cotton ribbon with the button is designed to provide a different, yet effective, way to secure items. It's great to know you're exploring new options! If you have questions or need more information about using it, feel free to reach out. We're here to help and can't wait for you to experience it fully!”
A rep from HealthProductsForYou, HPFYCustomerCare, has responded:
“Wow, thank you so much for your fantastic review! We're thrilled to hear that everything is working just fine for you. Your satisfaction means the world to us, and we appreciate you taking the time to share your experience. Keep enjoying your product!
”