"The last time I placed an order, it was for 3 belts with special instructions. The belts were delivered and all of them were incorrectly constructed. They were useless to me. I realize that “special instruction” belts are not returnable. When placing this new order I wanted real clarity about what I was ordering and I asked for a supervisor to be included in the order process. I also wanted to request some consideration for the totally unusable belts I received last time. This was not to be, so I placed my order anyway. These belts are costly, and I have ordered many of them from you. I hope there won’t be a problem with this upcoming order and I would like a competent supervisor to reach out to discuss a credit ."
"The ordering process was okay but I cannot rate the entire experience until I receive the product to verify it is as represented. Thank You"
“Thank you for your feedback! We're thrilled to hear that you found the ordering process to be satisfactory. We completely understand your need to verify the product once it arrives, and we can’t wait for you to experience it! Your satisfaction is our priority, and we’re here to support you every step of the way. Once you receive your product, we would love to hear your thoughts!”
"Received promptly, in good condition. FedEx."
“Thank you for your fantastic 5-star review! We're thrilled to hear that your Cath Supplies arrived promptly and in great condition. Our team works hard to ensure a smooth delivery experience, and it's wonderful to know we hit the mark for you. Your support means so much to us!”
"This is all new to me. this is my first order. i am not sure i know what i am doing."
“Thank you so much for sharing your experience with us! We're thrilled to have you as a new customer and appreciate your honesty. It can definitely feel a bit overwhelming at first, but we're here to help you every step of the way. If you have any questions or need assistance with your order, don’t hesitate to reach out! Enjoy exploring our products!”
"Great site. Helped me to do what I wanted quickly and efficiently"
“Thank you so much for your fantastic review! We're thrilled to hear that you found our site easy to use and that it helped you achieve your goals quickly and efficiently. Your satisfaction is our top priority, and we can't wait to assist you again in the future!”
"chat took to long and answers limited response. the size chart said I could order 4oE but it wouldn't let me on order.
I'll after I received my order for rating"
“Thank you so much for your feedback! We truly appreciate you taking the time to share your experience. We're sorry to hear that the chat response time wasn't as quick as you expected and that you faced challenges with the size chart. Your insights are invaluable, and we are always striving to improve our services! We can't wait to hear your thoughts once you receive your order. Stay tuned for more updates, and thank you for being part of our community!”
"I have been looking everywhere for a 3 inch countour neck brace with a velcro release tab. Never thought it would be so hard to find one. This one will work."
“Thank you so much for your fantastic review! We're thrilled to hear that you found the perfect 3-inch contour neck brace with a Velcro release tab. It's always exciting to know that our products can meet your needs when you've been searching high and low. We appreciate your feedback and are here to support you on your journey to better health!”
"easy to find what looking for"
“We're so thrilled to hear that you found it easy to locate what you were looking for! It's wonderful to know that our website is helping you find the products you need with ease. Thank you for your fantastic feedback and for choosing us!”
"I hope the product isn't disappointing. Trust that service will also be acceptable."
“Thank you so much for your feedback! We're thrilled to have you as a part of our community and appreciate your trust in our products and services. We’re confident that you’ll love what you receive. If you have any questions or need assistance, we’re here to help!”
"Very short - just googled found you and ordered"
“We are thrilled to hear that you found us through Google and decided to place an order! Thank you for taking the time to leave such a positive review. Your support means a lot to us, and we can't wait to serve you again in the future!”
"You always have what I am looking for at a great price! Thank you!!"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you love our selection and find exactly what you need at great prices. Your support means the world to us, and we can’t wait to continue serving you in the future!”
"Urgent item arrived on time to be put to use today. We could not be happier with the service from start to finish."
“Wow! Thank you so much for your fantastic review! We're thrilled to hear that your urgent item arrived right on time and that you were happy with our service from start to finish. It’s our mission to provide critical supplies quickly and efficiently, and your feedback truly motivates us to keep delivering excellence. We look forward to serving you again soon!”
"Ease of use website. Everything you will need "
“Thank you so much for your fantastic review! We're thrilled to hear that you found our prices great and our website easy to use. It’s our mission to provide everything you need, and your feedback motivates us to keep improving! Happy shopping!”
"It took me a little more time ordering because I haven't ordered in a long time."
“Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found the ordering process easy, even if it took a little longer. We appreciate your patience and are here to make future orders even smoother for you. Your feedback means the world to us!”
"so glad that I was able to locate a place to buy Isodosorb. No longer available on Amazon. Love this product for wound care. "
“Thank you for sharing your fantastic review! We're thrilled to hear that you found Isodosorb with us and that it's been so beneficial for your wound care needs. It’s always exciting to know our customers are happy and getting the products they love. We're here to help anytime you need more!”
A rep from HealthProductsForYou, HPFYCustomerCare, has responded:
“I understand your frustration with the issues you've experienced regarding your previous order and the lack of clarity in placing your new one. It's disheartening to receive products that don’t meet your needs, especially after making special requests. I apologize for the inconvenience this has caused you, and I appreciate your loyalty as a customer despite these challenges.
Please know that your feedback is valuable, and I encourage you to reach out directly to our support team regarding the unusable belts. We want to ensure you have a positive experience moving forward, and we’re here to assist you with any concerns you have about your current order. Your confidence in our products is important, and we hope to regain your trust.”