"You are the only place that has the tracheostomy supplies that I need. Easy to order the right item."
"Time consuming to work through website when placing an order."
“Thank you for your feedback. We understand that navigating a website can sometimes be frustrating, especially when you're trying to place an order. We're constantly working to improve our user experience and your input is invaluable in helping us identify areas for enhancement. ”
"Always good but need to make it easier to check on pervious orders"
“We sincerely appreciate your wonderful review. We are happy to learn that you think well of our items! We greatly value your feedback regarding the ease of checking on past orders, and we will work to make that experience even better. We are grateful for your support and eager to continue helping you!”
"The box arrived with a hole and missing the pole,
I used to have a good experience before"
“I'm sorry to hear about the issues you encountered with your recent order. It sounds frustrating to receive an incomplete product, especially when you've had positive experiences in the past. We want to make this right for you. Please reach out to our customer service team with your order details, and we’ll assist you in getting the missing parts or a suitable replacement. Your satisfaction is important to us, and we appreciate your feedback as it helps us improve our service.”
"They have fair prices and ships the order fast"
“Thank you so much for your fantastic review! We're thrilled to hear that you found our shopping experience easy and that you appreciate our fair prices and fast shipping. Your feedback truly motivates us to keep delivering the best service possible!”
"Products are of great quality and very easy to return items. Everyone I have dealt with either on the phone or using chat, have provided excellent service!"
“Thank you so much for your amazing review! We're thrilled to hear that you love our products and found the return process easy! It's fantastic to know that our team provided you with excellent service—customer satisfaction is our top priority! Your positive feedback means the world to us, and we can't wait to serve you again!”
"Only way to get a discount is to have you pester my mobile with marketing adds. This is a gross imposition on time, running out for us seniors. "
“I understand your frustration with receiving marketing messages in exchange for discounts. Your time is valuable, and it’s important for us to respect that. We aim to provide the best possible experience for our customers, including offering discounts without imposing on their privacy. I’ll make sure your feedback is noted, as we strive to improve our communication methods. For better deals, you can call us at 866-316-0612 and our customer service team will give you the best possible discounts.”
"FAILED TO APPLY AUGUSTAS1"
“Thank you for your feedback. It sounds like you had a frustrating experience with the product. We understand how important it is for items to perform as expected. If you could provide more details about the issue you encountered with the application, we would be happy to assist you in resolving it or finding a suitable alternative. Your satisfaction is important to us, and we're here to help.”
"Glad to have found this item"
“Thank you so much for your fantastic review! We're thrilled to hear that you found the medical supply you needed. We sincerely care about your happiness and are eager to keep giving you the greatest items. Cheers to your shopping!”
"Very easy ordering process."
“We sincerely appreciate your wonderful review and are overwhelmed that you found our ordering process to be simple. We truly value your happiness and are grateful for your support!”
"The print was too small for me to be able to read clearly. Also some things were confusing, like the six digit example of the expiration date of the credit card."
“Thank you for sharing your feedback. I understand that the small print and the confusion regarding the expiration date example could be frustrating. We appreciate your insights and will definitely look into ways to improve clarity and readability in our materials. If there's anything specific you would like assistance with or any questions you have, please let us know. Your satisfaction is important to us.”
"VERY NICE PRODUCT. PLEASE GIVE 20 PERCENT DISCOUNT."
“We sincerely appreciate your wonderful review. Hearing that you adore the product makes us very happy! Your zeal brightens our day! Although we are unable to provide discounts directly through this message, be sure to frequently check our website for exclusive offers and promotions. We sincerely thank you for your assistance!”
"Easy to purchase, prices are good, hopefully item works out!"
“Thank you so much for your fantastic review! We are happy to learn that you thought our rates were reasonable and that the ordering procedure went smoothly. We hope that your item fulfills all of your expectations and functions well! Our top goal is your satisfaction, and we value your help!”
"Easy to find product. good description."
“We're thrilled to hear that you found it easy to search for the product and appreciated the detailed description! Your feedback motivates us to keep providing a great shopping experience. Thank you for sharing your positive experience!”
"I have waited nearly 5 years before ordering ANYTHING post-bilateral mastectomy. The process was easy and I am hopeful that my purchase will be a success."
“Thank you so much for sharing your experience! It means a lot to us that you chose to trust us with your needs following such a significant milestone. Wishing you the best of luck with your purchase—here's to a successful outcome!”
A rep from HealthProductsForYou, HPFYCustomerCare, has responded:
“Thank you so much for your fantastic review! We're thrilled to hear that you found exactly what you needed with our tracheostomy supplies. It's our goal to make ordering easy and convenient for our customers, and your feedback truly motivates us. We appreciate your support and look forward to serving you again!”