"Still waiting on a shipping date for my item with no updates and that was 9 days ago. "
"I love the ABC Bra Style 110. I have several of them. But it was not available in white, which is my preferred color. "
“Thank you so much for your feedback! We're thrilled to hear that you love the ABC Bra Style 110 and have added several to your collection. Your input about the color selection is incredibly valuable to us, and we understand how important it is to have your preferred colors available. We appreciate you taking the time to share your experience and will pass your suggestion along. Happy shopping, and we hope to see more colors in the future!”
"This company is horrible!! Deserves 0 stars. I am requesting a refund immediately "
“I’m sorry to hear about the issues you’ve experienced with your order. It’s understandable to feel frustrated when there are delays and communication problems. We want to resolve this for you as quickly as possible. Please provide us with your order details so we can look into this immediately and assist you with your refund request. Thank you for your patience, and we’re here to help.”
"love this site. secure and easy to use website"
“Thank you so much for your fantastic review! We're thrilled to hear that you love our site and find it secure and easy to use. Your satisfaction means the world to us, and we can't wait to continue providing you with everything you need!”
"Item available, process quick"
“Thank you so much for your fantastic review! We're thrilled to hear that you found the process effortless and quick. It's our goal to make shopping as easy as possible for our customers, and it's wonderful to know we succeeded for you! We appreciate your support and look forward to serving you again soon!”
"Had difficulty with credit card payment of method being confirmed"
“Thank you so much for your feedback! We're thrilled that you took the time to share your experience. We understand that payment issues can be frustrating, and we truly appreciate your patience. Our team is always here to help resolve any challenges you encounter. If you need further assistance or have any questions, please don't hesitate to reach out. Your satisfaction is our priority!”
"no bands yet. where are they find them ,i need them"
“I understand your frustration in not receiving your bands yet. It’s important to us that you receive your order promptly. Please check your order confirmation email for tracking information, or you can visit our website to view your order status. If you’re still having trouble, feel free to reach out to our customer service team, and we’ll do our best to assist you in locating your bands. Thank you for your patience!”
"I hope I like them after my mastectomy"
“Thank you so much for your review! We're thrilled to hear you found our products to be the best looking ones available. Your journey is important to us, and we hope that you love them and feel great after your mastectomy. Wishing you all the best on your recovery!”
"Web site description and information was very helpful and accurate -thank you!"
“We’re so thrilled to hear that you found our website description and information helpful and accurate! Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. Thank you for your support!”
"I found the size chart very helpful."
“Thank you so much for your awesome review! We're thrilled to hear that you found the size chart helpful! It’s fantastic to know that our resources are making your shopping experience smoother. Your feedback motivates us to keep providing the best!”
"Ordering was easy especially for me who is technology challenged"
“Wow, thank you so much for your wonderful review! We're thrilled to hear that you found the ordering process easy, especially since we aim to make it user-friendly for everyone, no matter their tech skills. Your feedback truly motivates us to continue providing great service! Happy shopping!”
"Easy online purchase. 100% trust"
“We're thrilled to hear you had an excellent experience with your online purchase! It's fantastic to know that you felt 100% trust in us. Thank you for taking the time to share your feedback!”
"Good price, great service"
“We sincerely appreciate your wonderful review. That you had a great experience with our pricing and service makes us very happy. Our main goal is your satisfaction, therefore it's great to hear that we were able to meet your expectations! We are grateful for your support and hope to work with you once more soon!”
"easy to find what I was looking for"
“We're thrilled to hear that you found exactly what you were looking for! Your feedback means so much to us, and we're excited that your experience was perfect and easy. Thank you for taking the time to share your thoughts!”
"Unable to get catheter straps to fit well—so happy to find the ones I love"
“Thank you so much for sharing your experience! We're thrilled to hear that you found the catheter straps you love on our site! It's always our goal to provide a variety of products that meet our customers' needs, and your satisfaction means the world to us. Happy shopping!”
A rep from HealthProductsForYou, HPFYCustomerCare, has responded:
“I apologize for the frustration you're experiencing with the lack of updates on your order. It's understandable to feel anxious when waiting for an item, especially when communication is lacking. We have canceled your order and have issued a refund as per your request as the item was on backorder. Thank you for your patience during this time.”