"2 day shipping taking over a week to arrive!
Why bother to offer faster shipping if it doesn't arrive any quicker? That is so NOT helpful when Time is an Important Factor in this purchase."
"Good. Hope delivery is to house and not end of drive. did not figure out how to indicate this in order."
"On July 2nd I placed an order for a shower chair and received a reply that there would be a 4 day delay. I was charged immediately for the order. I have called on it a number of occasions to see if it was coming any time soon. I was told they would have to check on things and get back to me once they spoke to the rest of the team. No one ever got back to me. On August 1st I was told that it would be shipped out later that day or the next. When I called back to check on it as I never received an email or tracking number I was informed that they didn’t have a tracking number yet. I called back a few days later and was told that they still do not have a tracking number. I asked if it was sent out yet and was told that he would again have to check with his team. He said someone would get back to me, I asked him where it was being shipped from and was told the United States. I asked him what state and was again told the United States. He said he would check and call me back. As of today the 8th of August I have no email, no tracking number, no call back and no product but you have my money. And my disabled husband is still waiting for a shower chair. "
"I ordered in June. Waited and waited for shipment. Called. They said there was an issue but it was straightened out. Waited and waited. Called again. They said it would be delivered by the end of the week. Waited and waited. No delivery. Called again. They said it hadn't shipped. I said to cancel. Didn't get a refund yet. "
“I'm truly sorry to hear about the frustrating experience you've had with your order. It’s completely understandable to feel disappointed after such delays. It sounds like there were multiple communication breakdowns, and I apologize for any inconvenience that has caused you.
Please rest assured that we want to resolve this for you as quickly as possible. If you haven’t received your refund yet, we can assist you in checking the status and ensuring that it is processed promptly. Would you be able to provide your order details so we can look into this for you? Thank you for your patience, and we appreciate your understanding as we work to make this right.”
"My Son has Mickey and I have had a heck of a time finding the right size extension! Thank you so much for selling these individually with a great price and I will put these on auto one less worry.
Thank you!!!!"
“Wow, we’re thrilled to hear you found the perfect extension! It's fantastic that we could help make your search easier, and we're so glad you love our pricing and individual options. Setting it to auto is a smart choice for peace of mind! Thank you for sharing your experience with us—your enthusiasm makes our day!”
"Great overall experience!"
“Wow! Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with our service. Your support means the world to us, and we can't wait to continue serving you in the future!”
"Had to put in order on Amazon instead "
"Good quality products and fair prices "
“Wow! Thank you so much for your fantastic review! We're thrilled to hear that you appreciate our good quality products and fair prices. Your satisfaction is our priority, and it's great to know we are hitting the mark. We can’t wait to serve you again soon!”
"I never received my order"
“I'm sorry to hear that you're experiencing issues with your order. It can be really frustrating not to receive updates. Please check your email for any tracking information or updates we may have sent. If you haven't received anything, I recommend reaching out to our customer service team directly for immediate assistance. We're here to help resolve this for you as quickly as possible.”
"Poor communication and slow service. I have not received my merchandise "
“I'm sorry to hear about your experience. It sounds frustrating to have issues with communication and delays in receiving your order. I understand how important it is to get your merchandise on time. Please provide your order details or contact our customer service team directly so we can resolve this matter quickly. Your satisfaction is important to us, and we want to make this right for you.”
"Simple items were pricey for what they were. Mastectomy products ill fitting. Took too long to receive. Not wanting to talk to one of your men in India about my dissatisfaction with personal female products I just threw them away. Big waste of money."
“I'm truly sorry to hear about your experience and understand how frustrating it can be when products don't meet your expectations, especially when they are personal items. We strive to provide quality products, and it's disappointing to know that the items you received were not fitting properly and felt overpriced. Your feedback regarding the fitting and the delivery time is invaluable, and I’ll make sure to pass it along to our team.
It's completely understandable to feel uncomfortable discussing personal matters, and we want to assure you that your concerns are important to us. If you reconsider, we would appreciate the opportunity to address your dissatisfaction and assist you in finding products that better meet your needs. Please know that we are here to help and support you in any way we can.”
"I didn’t get my stuff yet!!!!!"
"Three different company names and a notification that I didnt finish the transaction caused me to order twice. Trying to cancel the duplicate proved fruitless. The delay in shipping was the next issue. And finally receiving the RMA to return the duplicate shipment I had to contact support twice, then they want to charge a restocking fee? Just too much! "
“I'm really sorry to hear about your experience. It sounds frustrating to deal with a confusing ordering process and challenges with cancellation and returns. We strive to make these processes as smooth as possible, and it's disappointing to know we fell short this time. Your feedback is valuable, and I'll ensure it's shared with our team to help improve our systems. If you still need assistance with the return or any issues related to your order, please reach out, and we'll do our best to resolve it for you.”
"The product I ordered is what I expected. However, it took 14+ days to receive it when advertised 5-7 working days. I needed this for a vacation but didn’t get it in time. Very disappointed. "
“I understand how frustrating it can be to experience delays, especially when you are counting on your order for an important occasion like a vacation. While it's great to hear that the product met your expectations, I truly apologize for the inconvenience caused by the slow delivery. We strive to provide accurate shipping timelines, and I will ensure to pass your feedback along to our shipping team to help improve our service in the future. If you need assistance with any future orders or have further concerns, please let us know how we can help.”
"I was notified of a 4 day delay in shipping. But the product never arrived, with no explanation or communication."
“I’m really sorry to hear that you haven't received your product and that communication fell short. It’s understandable to feel frustrated in this situation. We take these matters seriously and want to resolve this for you. We have canceled the order and have initiated a refund as per your request. Thank you for bringing this to our attention.”
A rep from HealthProductsForYou, HPFYCustomerCare, has responded:
“I'm really sorry to hear about the delay with your order. We understand how important timely delivery is, especially when you're relying on our products. Shipping issues can be frustrating, and your feedback is valuable as it helps us improve our services. Please reach out to our customer service team if you need further assistance or updates on your order. We're here to help.”