"I found your site easy to follow and I found the item I was looking for quite also which means less time chasing the internet."
"Never received a shipping confirmation orders taken too long to be delivered"
“I’m sorry to hear about your experience with the delivery of your order. It’s understandable to feel frustrated when you haven’t received a shipping confirmation or your package in a timely manner. We strive to ensure that all orders are processed and shipped promptly. I would recommend checking your spam or junk email folder for any missed communications. Also, if you haven’t already, please reach out to our customer support team with your order details, and we will do our best to assist you in locating your shipment and resolving the issue. Your feedback is important to us, and we appreciate you bringing this to our attention.”
"Your product search button isn't working well, but I was able to navigate through your menus to find what I neded, just took longer."
"Where is my stuff???
Why have you not sent my stuff ?
Where is my money?
Is this a scam ?"
“I'm sorry to hear about the frustration you're experiencing with your order. It’s important to us that you receive your items and have a clear understanding of your order status. I recommend checking your email for a confirmation message that might include tracking information. If you can’t find it, please reach out to our customer support team directly with your order details, and we’ll assist you in locating your order and resolving any issues. We take concerns like yours seriously and want to ensure you have a positive experience with us.”
"I ordered a month ago a package of mini classic right angle connector adapter and paid the extra charge for expedited shipping. I did not hear from you until I contacted worried about the timing and you resolved the delivery, however you sent me a connector that does not work for my daughter'S button. It does not fit the mini button, therefore it is not functional, it is 24" long (a surprise to me as the product description does not state this) and also my order was for the purple type and you sent me the regular clear one. I paid over $300 for 10 units of a product that does not work for me and is not what I ordered. And the worst thing is that I have been trying by all means to contact you to help me solve this urgent situation (I need this device to feed my daughter) and I have not had the slightest response either by chat or by mail. I need urgent help please!"
“I'm truly sorry to hear about your experience with your recent order. It must be incredibly frustrating to have received the wrong product, especially after paying for expedited shipping. I understand how important it is for your daughter's needs to be met with the correct items.
It sounds like there was a mix-up with the product details, and I apologize for any confusion regarding the length and color of the connector. We strive to provide accurate descriptions, and I regret that this wasn't the case for your order.
Please reach out to our customer service team directly if you haven't already, so we can resolve this issue promptly for you. We want to ensure you receive the correct mini classic right angle connector adapter as soon as possible. Thank you for bringing this to our attention, and we appreciate your patience as we work to make this right.”
"I haven't received these products yet so I can't give a report on my experience."
“Thank you for your feedback! We're thrilled to hear that you found what you were looking for. We completely understand that you’re waiting for your products to arrive, and we hope they exceed your expectations once they do! Your experience matters to us, and we can’t wait to hear more about it once you receive your order. Happy shopping!”
"Quick and easy to find what I was looking for, and order."
“Thank you for your fantastic review! We're thrilled to hear that you found what you needed so quickly and easily. Your satisfaction means the world to us, and we can't wait to serve you again soon!”
"It was supposed to be in stock and a day after I ordered I got an email saying that it would be delayed 5 more days. "
“I understand how frustrating it can be to experience delays in your order, especially when you were expecting it to be in stock. We strive to provide accurate inventory information, and I apologize that we fell short in this instance. Your feedback is important, and we will use it to improve our processes. If you have any questions about your order or need assistance, please let us know, and we will do our best to help resolve the issue.”
"Super easy to find the exact part and get it ordered."
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found it super easy to find the exact part you needed. We strive to provide a seamless ordering experience and it's wonderful to know we're hitting the mark! Your feedback means the world to us!”
"I'm thankful I can order these bags for him. He needs to change the bag sometimes weekly. Thank you so much."
“We're thrilled to hear that our urinary bags have been a helpful solution for your husband! It's wonderful that you found a reliable way to support his needs. Thank you for trusting us for your purchases, and we appreciate your kind words!”
"The BD E-Z Surgical Scrub Brushes are just wonderful. The nurses at my local hospital's Wound Care Unit use them on me all the time. Currently, I am homebound with a deep vein thrombosis infection on my left leg calf area. I have visiting nurses changing my dressings. We have many, many supplies, but not the BD E-Z scrubs. I decided to order them myself and am willing to opt for a more speedy delivery just in time for my next nurse's visit.
Thank you, Pat M."
“Wow, Pat! We're so thrilled to hear that you're enjoying the BD E-Z Surgical Scrub Brushes! It's fantastic to know how helpful they are for you, especially during your recovery. Your dedication to ensuring you have the best supplies for your care is truly inspiring! We're grateful for your decision to order them from us, and we're excited to get them to you quickly for your next nurse's visit. Wishing you a smooth and speedy recovery!”
"The HPFY sit is very easy to use!"
“Thank you so much for your fantastic review! We're thrilled to hear that you found our site easy to use and that your ordering experience was seamless. Your feedback means a lot to us and motivates us to keep providing excellent service. Happy shopping!”
"Breast forms are expensive to only be foam rubber!!"
"I have ordered about 2 weeks ago and still not delivered. I am going on holidays and need my catheters. Help"
“I understand how frustrating it must be to not receive your order, especially with your upcoming holiday. Please know that we are here to help you resolve this situation quickly. You can reach out to our customer service team directly for an update on your order status, or I can assist you in checking your order status. We want to ensure you have your catheters in time for your trip.”
"continue to ask for info that is already entered. too difficult to order"
“I understand how frustrating it can be to repeatedly provide information you've already entered. We strive to make our ordering process as smooth as possible and your feedback is invaluable in helping us improve. If you could share specific details about where you're facing difficulties, I would be more than happy to assist you further and work towards a resolution. Thank you for bringing this to our attention.”
A rep from HealthProductsForYou, HPFYCustomerCare, has responded:
“Wow! Thank you so much for your fantastic review! We're thrilled to hear that you found our site easy to navigate and that you were able to find exactly what you were looking for. We strive to make your shopping experience as seamless as possible, and we're glad we hit the mark for you. Happy shopping!”