ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
1/5

2011-04-07

"Had bought from handheld items a 1 x HTC Freestyle Anti-Fingerprint, Anti-Glare, Matte Finishing Screen Protector ( 3 Pack ). I throw all of them to the garbage. Congratulations to these seller they are selling a garbage item. The screen protector is millimeter larger than the screen thats why u cannot take out all the bubbles. When ask them to return the item, its not covered if its open ( How will we know if it fits our phone if we will not put it in). I highly recommend not to buy from these seller just wasted my 13 bucks. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-04-05

"I ordered a iGg Carbon Style Design Hard Case For iPad - Carbon Purple. I couldn't believe the price... The case arrived on time in perfect condition. Thanks!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-04-04

"I received exactly what I ordered, the quality of the merchandise was great and the price was a great bargain. I will definitely order again from HandHelditems in the future."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2011-04-04

"My order was delivered in a timely manner and exactly as described...although my shipping was about 4cents more than the price...it was a needed part so worth it!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-04-02

"Product delivered and works perfectly.

Ill be back on HHI if i need any other acc. for my zune
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-04-01

"I purchased an iPod USB Power Travel Charger Adapter from HandHelditems.com, and 2 months later the metal prong came out of the adapter & was left behind in the outlet. I chatted with HandHelditems.com's staff (on live chat) & they requested a picture. Picture was sent. The staff responded back that the RMA return/exchange time frame was expired but they were willing to make an exception. Thank you for your assistance in the matter. It could have turned out very badly if someone got a huge jolt of electricity."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2011-03-30

"********************BUYERS BEWARE***********************
I attempted to order 2 batteries for my husband and I on the 15th of March. I received and email stating that one of the orders were canceled due to the product selling out; Ok, fine. The purchase cleared through PayPal on the 16th, now 14 days later, I have yet to receive the battery or the case which was suppose to ship out 1-2 business day after I placed my order. I purchase items online ALL THE time and I have NEVER had to to wait THIS LONG! I will give it another day before I TAKE THIS UP WITH PAYPAL.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2011-03-29

"Let the Buyer Beware!!
I’m very disappointed. I bought an airsoft rifle from them. It worked for only a few hours and then stopped working. It took many emails and phone calls to get the correct authorization to have it sent for repairs (they wanted to fix it instead of replacing it). I had to pay the shipping ($21). The repair service had it for over a month and finally repaired it and sent it back after more calls and emails. Guess what. It didn’t work. Not even once. Right out of the box from the repair service. Nothing. Still broken.
After more calls and emails to Handheld, they agree to refund my money. I had to pay to ship it back (another $21). They said they would refund the cost of the gun only, and not my original shipping. I explained that with their logic, I will have paid $62.95 total for shipping on a $104 gun that didn't work for an afternoon. And that it took roughly 60 days to get to that point, and that it didn't seem fair either. They said “we do need to wait for the package to arrive at our warehouse before I can make any promises.” Guess what? They did not cover any shipping costs.
Their email back to me also stated “once the package shows delivery and has been signed for we will credit your account immediately.” Well, that didn’t happen. I started making calls to them the next week and was told they would take care of it. After several calls and two weeks later, they finally told me they would not refund my money. I showed them the emails from their company saying they would. In the end, they sent another gun. They even wanted me to pay the shipping for it!!! (they ended up paying the shipping). Thankfully, it has worked so far.
Everyone I spoke with was very nice and polite. The problem was they never did what they said they’d do. Very poor customer service with this company. So, you be the judge. Who lost here? I (actually my 13 year old son) spent $62.95 for 90 days of poor service and nothing to play with. Hopefully it will keep working and he’ll have a fun toy. I’d spend my money somewhere else if I was you!!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
4/5

2011-03-28

"Good products and affordable prices. Product has a part that is coming off but isn't a huge deal for me. Did take a very long time for the shipment to come and caused confusion with regards to tracking. Overall, alright company."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-03-27

"This is my second order with Handheld items. Both times I have been completely satisfied. The order comes very quickly and the products are great. I will definitely order from them again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
3/5

2011-03-25

"please help. I have tried several times to contact you. I have not received my product. I got confirmation that said it was delievered over a week ago, have contacted the shipping company and you, and have gotten no response. please help. I have already paid for the product and still want it. thanks Stacey."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-03-25

"I liked doing business with this online store,fast shipment,easy tracking,correct description of goods..all together a smooth experience with them"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2011-03-25

"The products are great. They just stick it to the customer on shipping. Charge the customer $21.25 when they actual cost was only $4.03."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-03-22

"Great customer service. I ordered a 5 pack of screen protectors through Amazon and only received 3. I sent a quick e-mail from the hand held items website asking them to send the other 2. I got a reply within 12 hours and just got my other 2 screen protectors in the mail."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-03-22

"Great doing business with HandHelditems - that's why I came back! I had a delivery issue with a Kindle screen protector I purchased back in December which was resolved quickly and efficiently by HandHelditems. I just purchase a cell phone case from them and received exactly what I ordered shipped as promised and, best of all, for a great price! I will be back again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges