"Got ripped off. I bought some ram. They said it was winbond chipset, but it wasn't. False advertising!! Stay away from these frauds!!"
"It took several days to ship as they were out of stock when I ordered. But once my order was filled, they shipped promptly, and the order was exactly as advertised."
"I had ordered Arctic Silver III from them. Great product and great price. I'll definitely buy from them again."
"I ordered a swiftech mcx462 heatsink and a vantec tornado fan and recieved it in 5 days. This was during the holidays and still got it on time.I will order from them again. This heatsink and fan really keeps my xp2100 cool..."
"1/13/03 UPDATE: My case was damaged once it arrived due to mishandling by UPS. I called the support line & they had a new case shipped out the same day! I even got upgraded shipping at no extra cost. This is the type of service I only wish I could expect from other dealers. Thanks Again! -Luke
Great service and sales support! Even after the holiday rush, Matt & other support professionals helped to answer all my questions and get my case shipped ASAP! Thanks for the hardwork! (& $5 for a case @ 30 pounds! Cant beat it!) -jlk"
"I got excellent customer service from this company! One of the reps Matt was extremely helpful and the prices!!!WOW I bought some 256MB DDR3200 Cas2.0 ram for $69.00 a stick!!! I HIGHLY RECOMMEND!!!!!!!"
"Ordered a Thermaltake Xaser Case off them on dec 14 and recieved it on the 19th. Very pleased with this purchase. Everything went smoothly and you cant beat $5 to ship a case. Won't be my last purchase off them. Thanks"
"Their generic rambus PC1066 memory that is listed on pricewatch for $97 for 256 megs did not work with my new Dell Dimension 8250. They provided no-hassle exchange for different ram."
"I had ordered some rambus memory from Hardcore Cooling that was not compatible with my particular motherboard. I was very disappointed, but Matt at Hardcore Cooling was able to upgrade me to rambus memory that is working great. Phone support is excellent; the folks at Hardcore Cooling really seem to care about giving the customer a good purchasing experience.
Highly recommended!"
"I live in the East coast of the US; Hardcore Cooling is extremely fast with delivery. I've gotten most of my products from HCC and never had a problem. I shipped ground and received within 32 hours. Employees are nice to talk to, polite and efficient. (I was curious to see when more processors were going to be restocked). All I can say is I'm pleased. "
"guess I just had a bad experience with the company. Took me forever to receive the product but that was mainly due to a UPS routing problem. I emailed the company 3 - 4 times before I finally received a reply to my issue. I requested a refund on my shipping and told I would have to wait till UPS refunded their money. Not a way to deal with customers in my opinion."
"ordered a dvd-rom drive on 11/3. order was processed on 11/7, unit was shipped. unit arrived on promised delivery date, well packed and in perfect condition.
believe it or not, this was a nearly perfect online shopping experience.
the only "drag" was the 4 day delay in processing my order after i placed it. however, i did opt not to pay the additional fee for expidited processing...
i will definately be ordering from them again in the future."
"These people are great to deal with. There were problems with the order, however, these were handled immediately, in a very professional manner. I will absolutely buy from them again. Price isn't everything. It was a pleasure dealing with a company who takes customer service seriously. "
"Hardcore cooling is awesome! Buy from them. Don't listen to the 1 bad apple that just had a bad day. I had a great transaction. I ordered and got the product fast and FREE SHIPPING!!! I had to return the product because it was incompatable with my hardware but it is not HCC's fault. I spoke to MATT and he is the greatest customer Service rep. He is hard working and he wants your business and is even willing to work out deals in order to keep your business. Talk to him. I got my RMA# immediately and Matt was even willing to offer alternative solutions that were very helpful. Buy from them and you will not be disappointed. These guys know what they are doing and they have a ton of modder's hardware to kick the sand in the face of the fastest machines. Buy from them!
btw: I am not affiliated in anyway shape or form to this company. It is rare to get this kind of customer support from a computer company. The small business community needs your support.
Thanks Matt and thanks Hardcore Cooling.com "
"I ordered the Volcano 7+ CPU cooler and also a copper shim, fast shipment great product and also great price, they also accept Paypal. If they handle the rest of their inventory the same way as I recieved mine; A+ I will buy from them again!"