"This table arrived fast and in great condition. The table is beautiful and looks expensive. Easy to put together. And the delivery was quick and the only furniture store that had the inventory and styles we were looking for!"
"We found the perfect desk for my husband's home office. The only problem we had was the delays caused by the pandemic. We have received the product in a month. The delivery companies had additional steps due to the pandemic which caused more delays but when it was set for delivery the people handling the contact and actual delivery were excellent. We were so pleased. The desk and additional pieces were exactly what we needed and hoped for. Thanks."
"Although close to depiction, the product from homany did not look the same in our home as it did in the catalog. We applied for a return which took several weeks and once we got permission to return had a very short and tight (5 days) window. Return shipping is not included . The cheapest we found was $100.00 for shipping Homany has a restocking fee (ours was 10%) so the total return cost was going to be around $120.00 on a $180 dollar item. Also you are required to use exactly the same shipping box that they sent the product in (knowing full well that most people damage the box opening thier products) This is poor customer service (albeit common among unscrupulous retailers). In would avoid purchasing from Homany if I were you. There are other retailers who will help you exchange or return. I will boycott Homany until they bring their return standards up to that of their professional competition."
"I am very pleased with the quick response and updates from the customer service department. My only issue is with delivery delays. But I think the furniture is worth to wait. When I receive our new sideboard, it is quality, looks classy, and polished and the finishing is excellent. Many varieties of furniture. It gives good look at home. "
"I order a coffee table from this company. I had never ordered from this company and was a little concerned about dependability. However, they arrived perfectly packed and protected. I am very grateful! The ordering was clear and simple. "
"What a pleasant surprise to find this online store. It has the widest variety of furniture that I have found anywhere else. Not sure if it was due to COVID, but it does take a while to arrive, so be patient. However, they maintain contact with you throughout the process and have been very helpful. The delivery went smoothly and all furniture was exactly what I expected it to be."
"We have purchased a Walnut table and some dining chairs. The purchases were of excellent value and quality. They were well manufactured with substantial wood and fixings, and although heavy is a good indication of the strength and density of the timber. One minor problem with a chair but their customer service was prompt to put right the situation to our full satisfaction."
"We were very happy with the whole purchasing process from ordering in the store to the delivery. Wide range of furniture available, the delivery came just on time and overall it was exceptional. 100% would buy from them again and have already recommended them to friends and family. "
"I have never had a problem with Homary. The delivery was very fast and smooth. The design of the product is beautiful and the quality of the materials was perfect for my overall design goals in my bedroom!"
"The furniture is beautiful and well made. It was a little smaller than I expected so I would advise you to look carefully at the size not what it looks like in the picture. I was really impressed by the way it was packed, brilliant. Overall quality furniture, great company and I have placed another order with them."
"I've seen some negative reviews about Homary's customer service, but my own experience with Homary has been good. I think Homary's customer service is good. I purchased a coffee table, but they sent me the wrong style, and I need to return back. They also refunded me quickly. I think Homary has an Amazing customer service and return policy I have never met."
"Great place to purchase the furniture! Loads of great things. It’s a really nice online store. I would totally recommend Homary to everyone, well worth a check. We have ordered the vanity last month, and it came quickly and beautifully! And so in love with my new vanity table and can’t wait for another office desk we bought yesterday arrive. As I said plenty of choices. I am impressed with their delivery and will highly recommend buying your furniture on Homary."
"Low quality, missing parts, not recommended "
“Thank you for taking your precious time to leave your review, Customer.
We were sincerely sorry to learn that your most recent experience fell below expectation and that we missed our mark on this particular occasion.
After checking, we are sorry we fail to find your order information. Would you please kindly tell us your order number, or you can call us 24/7 at 1-888-903-333(US), 44-800-520-0177 (UK) or email us service@homary.com to look for our customer agent David, and we will surely give you a satisfied solution?”
"I've ordered from Homary several times, and this time I wanted to get a second bookshelf identical to the one I had previously ordered from them. As soon as I placed my order, it ended up shipping in a week and I got my order quickly and in perfect condition."
"Absolutely horrid quality. Ordered a black and gold bathroom vanity they send this 3 walled flimsy plastic black and copper vanity.(not gold like advertised) If u want plastic junk order by them. If u want real wood and quality go elsewhere
And since they remove all negative reviews I'll make sure to post it all over Twitter Facebook Instagram here etc. I want to return for a full refund and if they take it back I'll update my review on their customer service.
"
A rep from Homary, Homary.com, has responded:
“Thank you for taking your precious time to leave your review, Customer.
We sincerely apologize for causing you the inconvenience because of our return policy, but we would like to indicate clearly that our return policy is visible on the website, and you may click and check it out for further detail of it. In the first place, we mentioned "You are free to initiate a return within 30 days of receipt whenever you are not satisfied with the product, but you have to pay for the return or exchange cost if no quality issues are involved." We have attached a link below, which is our return policy. The purpose of creating this policy is for some special situations, so we hope that you may understand our situation.
https://www.homary.com/help-center/article-detail/61
Once again, we are sorry for any inconvenience that caused to you. ”