"said item was in stock-it wasn't. told i was getting a refund-i didn't. they said it had been refunded twice-no record. DO NOT SHOP HERE. Check out their Facebook reviews there-almost exclusively bad experiences. Thieves, ripoffs and liars."

"This is my first order. I got one update stating the item was shipped, then another with the same date and time stating it is 'complete." One email said it is out of stock, another states it shipped. When researching the tracking, the nos. I was given say there is no tracking no. but a completely different number that is no where on my item says it is at fed ex. This is ridiculous! REFUND MY MONEY TO MY ACCOUNT ASAP!!!"

"Satisfied with the purchase but with 2 caveats.

No tracking was ever received either by email nor by their website looking at "My Account". When the unit arrived, I had to run around to find neighbors to help carry it in off the truck. Not happy at all.

A phone call placed to their Customer Service was never returned. I left a message with my Name, Order Number, and my Phone Number. Still waiting after 10 days....

I sincerely hope there is no problem with these items once unboxed for installation by the plumber. If my experience up to now is any indication, I may end up purchasing these locally and fighting with Home Perfect. I do not look forward to that.

A good price and a whole lot less. How sad is that?

John Bargeron
***-***-****

Additional info and response to Home Perfect 9/20/2011:

I received the tracking email today, 12 days -after- delivery.

That begs another question as to why it took 10 days (7 business) to ship my order? Placed 8/30/2011, shipped 9/08/2011. The item was shown as in stock when I ordered.

The items have been installed and are in excellent condition and working order.

John Bargeron
***-***-****"

"I still do not have the merchandise that I ordered, never was given any shipping information no phone calls with followup information and have lost a weeks time with the contractors @ my house to complete or even start the necessary construction.I'm still confident anmd waiting for the material to arrive Please I hope this survey does not fall on deaf ears, and help to expedite my order placed on 9/2/11 your site indicates 1-3 days delivery this should be changed and shipping information should also be availible from the placing of the order and or reciept of credit card /paypal information given."

" I ordered 2 mirrors and one was shattered when it arrived. I uploaded and picture to the claims department. I was unclear what would happen next. It was several days before I realized that my credit card was credited for the broken mirror but a replacement was not going to be sent until I placed another order. I assumed that a new mirror was being sent without having to place another order. Somewhat confusing prodecedure. But, mirrors look exactly like what I was expecting."

"I placed an order for a customer for two robern medicine cabinet and they were supposed to deliver within 2-3 weeks. Order was placed on July 20th, until the date (Sept 9) I do not have a clear answer to my delivery date and of course I have a very upset client. It seems that every time that I have contacted your "customer service" is either a long (40 mins and more) with a hang of and/or a response of "no electricity and can not review your order" All I want is my items with me that so I can finish my project - did I mentioned a high end contemporary bath.
FYI. We order the items at building permit application date and yet not a clear response from HP.
"

"Ordered a whole house air cleaner from Home Perfect because the price was good and free shipping. One week later I checked on the order and it was still "processing." Contacted customer service via email and was informed the item was back ordered for 3-4 weeks. The site stated the item was in stock for shipping; and it still says that even now I've been told it has been back ordered. I feel sorry for others who order the item only to find out it is not in stock. I was also charged as soon as it was ordered despite the back order. This company has the feeling of a Ponzi scheme: taking money from new orders to pay for previous orders and therefore orders are always "backordered" while they pay for someone elses' prior purchase. Now my project is on hold. This company is certainly not close to the standards of a respectable online business. This is the first problem I've had with an online business such as this. Avoid ordering from this company. I conclude it is not on the level; something fishy going on. I also was never contacted about the backorder. They left it up to me to figure that out."

"The ordered product has not been shipped as of today, likely due to the hurricane on the east coast. I did receive an email confirmation of my order with a request for patience as the weather has affected shipments.
I would like to receive an expected shipping date/timeframe."

"8/30/2011 Buyer Beware! This company will not return anything. READ the reviews. I ordered a shower head which was almost $200. It was backordered several weeks. When it arrived FedEx left it at my back door. I was gone for several days. I had to call the plumber back. When he opened the box the thing was broken. I called and they REFUSE to replace it or refund. They said it was past their "48" hr rule. I would have to have returned it before 48hrs. Stupid rule. Not customer friendly for sure. I had a similar problem with an offset umbrella earlier in the summer. I didnt put 2 and 2 together. It was damaged and not true to specs. They said tough. Do NOT buy anything from this company. Others are better."

"Item shipped quickly and was exactly as described. Very pleased with the speed of service."

"Stay Away From This Merchant! There are too many other excellent merchants on the web. I can't agree with all the other reviews about their customer service. They were not rude or unfriendly. They just told you whatever you wanted to hear. First of all, for a store that has the US Flag in their logo, you would think that they would actually utilize americans to handle their business. It was obvious that their call center is located in (I think) India. When on hold, you can tell when the call switches to the foreign call center. The music changes. Now, I don't want to sound like an ugly American, but I hate spending my hard earned money and then not being able to understand the person trying to tell me WHERE MY MERCHANDISE IS!
On the item page (where you order) it said,and I quote:
Free Shipping! *Click Here for Details
In Stock. Ships within 1-2 Business Days
I ordered the light on Aug 18. I gave them an extra business day and waited until Aug 23 to get my tracking number. They did not have one. They said it would be going out in the next two days. I waited two days and then I started getting the run around. "It's being shipped from manufacturer and we can't get hold of the manufacturer. We'll call you back" no call back. So, I called the manufacturer and found out that the order was not shipped and would not be shipped until some "things" were taken care of between the manufacturer and Home Perfect. I then called home perfect and cancelled my order. I am still waiting for a credit. I will give them the benefit and let you know if I ever get it. It's Aug 27th and I've heard nothing yet. Perhaps they would have come through with the light at some point in the future, but I'm on a tight schedule and can't afford the run around.
I am totally renovating a condo long distance and have ordered ever single fixture, all tile, lights, shower doors; you name it, on line! I have not had a single issue with the 30 something orders except for this! CSN stores and ATG stores were the BEST I've ever dealt with."

"We encountered a problem involving a product defect that I wasn't too confident would be appropriately addressed because the lighting fixture had been installed (per guidance on Home Perfect's website, the wording sure makes it seem like the item is unreturnable after it is installed). However, as it ended up, Home Perfect forward my information & pictures to the fixture manufacturer who in turn provided us with a replacement part at no cost. Although the process was somewhat tedious doing this through e-mail over a two week period, Home Perfect did follow up for us on this issue and got it resolved. To be balanced, the specific defect originated with the manufacturer, not with Home Perfect. Given the issue has been resolved, we're satisfied with both Home Perfect and the manufacturer, and we do like the fixture very much.

For others who run into a similar situation with HP or any other similar company, document the issue to the nth degree with pictures. Provide HP with a calm and factual description of the problem with the documentation attached. It wouldn't hurt to also contact the manufacturer to get their perspective on what could be done to fix the situation, which could be communicated to HP (e.g., parts are available and thus, whole item doesn't have to be returned). If going through this process does not work, then you will need to take it to a higher level. "

"Home Perfect has the worst customer service I have ever encountered. Their prices are great, but spend the extra money and order from a company that will respond to emails and phone calls.

I ordered a Blanco Silgranit sink and corresponding grid from Homeperfect on August 1st. The item was on order but had not yet arrived. Christy, the sales manager that I spoke to said it would likely be closer to a week. On August 12th, I still had not update on the status of the sink and when I looked online, I noticed that the price had dropped. I emailed Christy asking for a price adjustment and the status of when they would recieve the sink. She had an out of office message out stating that she would return on Monday.

On Monday August 15th, I called customer service asking for a price adjustment and when Home Perfect expected to recieve the sink. The indvidual I spoke to had a heavy accent. I was told he could not adjust the price but I could cancel the order and reorder the sink at the lower price. I asked when the sink was supposed to come in, and he said that he would email me that information by the end of the day. I never recieved an email.

On Tuesday or Wednesday I attempted to call Christy again, as she should be in the office. The phone call would not go through.

On Thursday I sent Christy an email forwarding the original email from Friday and asking if she had an information. I also tried to call her (again the call would not go through) and customer service (call would not go through).

Approximately one hour later I decided I would prefer to just cancel the order and work with a company that would actually respond to my emails and calls. Within 20 minutes Christy had emailed me saying that the order could not be cancelled because it had already shipped. I must have recieved an email regarding the shipping sometime after 7:00 last night (August 17th) stating the the order was shipping.

Christy and I "spoke" through several emails where I requested an adjustment on the price. It is their policy that adjustments cannot happen after an order has been processed. Of course I had sent emails to Christy that went unanswered, the Customer Service guy did not email me back with the information that I requsted and I have been unable to call HomePerfect for at least 3 days. Verizon is striking you see.

Naturally there is no manager I can speak to.

What happened to the customer being right? What happened to making adjustment to policy when your employees don't bother to return emails or follow through on customer service calls? What happened to making adjustments when your phones aren't working and its not possible to even get a hold of anyone?

There customer service is the worst I have ever had the experienced. Most companies will at least own up to their own mistakes (lack of email response, lack of follow up on customer service call, lack of ability to actually phone the company) and bend their policies to keep happy customers. This one does not. Go somewhere else.

**Please note that the sales manager "promptly" returned my email, according to her response below. She returned to the office on Monday and didn't return my email until Thursday afternoon. That is not a prompt response.

My item also came damaged. Six days after reporting the damage and forwarding an email from Blanco stating that my sink needed to be replaced, I'm still waiting for action from Homeperfect. The worst online buying experience I have ever had."

"Very good service, fast shipping."

"Home Perfect offered the best price and FREE shipping on the two (2) high-end American Standard stainless steel undermount kitchen sinks that we ordered. These items arrived quickly and in good condition. Based upon our positive experience, we would/will definitely order from Home Perfect again."