"Before ordering, I had a question, so I called Home Perfect on the phone. My call was answered quickly by a real and knowledgeable person. He answered my question, and backed up his answer with an emailed manufacturer'a spec sheet. I placed an order, and I received my new sink in two days. The price was lower than most, the service was great. I will not hesitate to order from Home Perfect again. "
"This is my second time shopping at Home Perfect. The website was clear and user friendly. I was able to make my selection and process the order quickly. The response from Home Perfect was fast. They are keeping me updated on my order.
I would recommend this site."
"A++. I purchased 15K worth of stuff without a problem. Some things have long lead times, but it is because of the manufacturer. I think the people that have issues dont understand fully what they are ordering. Make sure you know before you order. -Jerry"
"Save yourself the money and grief, and do NOT order from Homeperfect.com. They are disreputable, dishonest and offer some of the worst customer service I have ever encountered. When I called to place my order, I specifically asked if the item was in stock, and was assured that it was. It was not. Over 2 weeks later, having not received either an email confirmation or status update, I finally reached a customer service rep who told me it was back ordered for one month. They did not inform me of this when I placed the order, nor update the computer status that the item was backordered. No one answers the phone in customer service - it rings and rings or you are put on hold. They gave me the run around for four days, then told me the order couldn't be cancelled because it had miraculously shipped! I am giving up and denying payment so Visa can fight with them. Caveat emptor."
"I recently purchased a product and the web site did not indicate the fact that it required 3 separate 40 amp circuits to run. I would like to return the product but they want me to pay a 25% restocking fee for a brand new uninstalled unit!
Update a customer support person has emailed me to indicate that they will waive the restocking fee. I will let you know if this proves to be correct."
"A+ experience with this merchant. I was able to verify a Kohler kitchen faucet was in stock prior to order with their Live Chat window. Placed the order and received it in perfect condition the next day via FedEx with free shipping. The Kohler faucet box was packaged for protection in a external box for shipment. "
"Sorry but not happy, you should update your site so that a person knows right away if you are out of stock on an item. It would be easier on everyone because I could not wait 2 to 3 weeks for the item, so I cancelled, which means you have to issue a credit to my card. Had I know right away you were out of stock I would have maybe ordered another item, hope you will be able to update so that items out of stock are listed that way"
"I ordered two items from Home Perfect on April 17, 2011. I was billed for the two items on April 18, 2011. I still do not have the items. the receipt indicated immediate shipping. After several tries, I was able to reach their customer support and was told they had been back ordered and it would cost me $10.00 for a restocking fee if I did not want the items."
"BUYER BEWARE. SKIP this company unless you like major headaches.
I have had the worst experience in all of my online shopping experience with this company. Customer service is beyond rude and there sales people will tell you what you want to hear. If they say the thing is in stock think again. I ordered something they said they had in stock. 3 days later i get a note saying it is out of stock and will ship 1 to 2 weeks. Time goes by and another 1 to 2 weeks.
This went on for more than 3 months. I then receive the product and it is damaged. Then they will only return a portion of the product. So i got a car with no engine and wheels.
"
"Wow! How easy! You have great products, great prices, and fast shipping. My faucet came quickly, well packed and just like I ordered.
Thank you"
"They are the "BEST" Great pricing and Great service.
Frank Wu was my sales rep. and he went out of his way to help me and get me the best pricing. Delivered as promised and on time. GREAT people to do business with."
"The price was the lowest I found and everything arrived quickly. No complaints. "
"Ordered a Kindred stainless steel sink, strainer and grid from HomePerfect and was completely satisfied. I was told at time of ordering that it would take 3 weeks and it took just that to get to me. Saved a lot of money on quality merchandise and was real happy. I would order from them again absolutely!"
"I spoke to a great customer rep I think named Steve. He checked inventory and helped me place an order for a ceiling wall heater. Got it within the time frame specified and at a great price. Yay!"
"Great pricing quick delivery
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