"I have not opened my package yet, however shipping was very fast and communication was great."
"Very good buying experience. Product looked exactly like pics on website and was of very good quality finish and construction for the price. Shipping had a few minor glitches but was timely and product arrived with no damage. I especially liked that I was able get through the entire order and delivery process without having to make any phone contacts other than taking a call from delivery company to set up delivery time."
"We love the bedroom furniture set. It is better than advertised. Shipping came fast and all the items were in great shape. Thanks. We will shop there again."
"We have bought a lot of furniture with online retailers and have had our fair share of issues with delivery, broken or missing parts before, but never have we been treated as POORLY as we were with Homelement! First there was a month long delay of delivery due. Once it arrived one of the chairs shipped with 2 left legs, there was a dent in the tabletop, and the bench went never showed up.That was no big deal compared to the nightmare of dealing with Homelement's Customer Service and Claims representatives. The Customer Service rep couldn't track the missing items or get in touch with the manufacturer (jury is still out on whether or not they even tried to contact them). After two weeks of having my phone calls & emails ignored, I finally got ahold of a supervisor. She was able to make ONE phone call and get these items replaced, BUT it will be another week or so before I can expect delivery. When I asked for an explanation as to why this wasn't done 2 weeks ago, she had nothing nor did she offer to do anything for this inconvenience. This is the most unprofessional, disrespectful, negligent company I have ever dealt with my entire life! I will NEVER do business with this company again NOR would I refer this company! DO NOT USE HOMELEMENT! Update: 6/18/12 replacement for damaged item arrives....damaged yet again! IS THIS EVER GOING TO END?!?!?!?! "
"We purchased a CatNapper sofa and recliner from Homelement. The merchandise was fantastic as was the customer service. Delivery was on time and very professional. A great experience."
"I absolutely love my bedroom set. Ordering was so easy and shipping was fast. It came very well wrapped. Not any damage in shipping. I am very happy with my purchase and will definately be a return customer!"
"We ordered a bed that came in a timely matter. It was difficult to put together because of so many pieces. So we hired someone to do it and it came out beautifully. Very sturdy and nice looking."
"great customer service, fast shipping and good price"
"I was very pleased with my furniture purchase on Homelement and would recommend them to anyone. I bought a Catnapper Recliner…not a small item. Homelement beat my local department store’s price by $200. And Homelement delivered the chair in two weeks where my local department store was going to take 8-12 weeks!
The site was easy to use and search. I asked a question using the website chat feature, purchased online, and received immediate email confirmation. I was later called with questions regarding shipment and then received calls from the shipping company which delivered without incident.
The next time I need furniture Homelement will be among the first places I look.
"
"The furniture arrived two days ago but so far, we are satisfied with the color and fabric. I was disappointed that your agent indicated it was a "soft sit" and the cushions are quite firm. It was amazing that the two pieces arrived in one/two pieces...the cardboard wrapping had disintegrated and if it weren't for the heavy plastic wrapping, it would have been a disaster...too many trucking transfers, I would guess"
"I am extremely satisfied with Homelement. Web-site is user friendly. Pictures show the furniture exactly how it looks like in real life. The experience with Homelement was seemless. You place an order. Right away you get the confirmation e-mail. Shortly after you place the order, they inform you when your order is scheduled to be shipped. Shipping company that Homelement works with is excellent as well. They provide you with a tracking number, and they call to set up an appointment. I was amazed how well my bedroom set was packed. It came with no damage and even sooner than I expected it. Homelement is pleasure to shop with. After this first order, I placed two other orders with them, and had the same experience. I recommended this web-site and Homelement to at least 5 of my friends, and I will continue to tell people about such a wonderful company that knows how to do things right on the first try. Thank you, Homelement! In addition, I was happy because I was able to save my valuble time by shopping on-line instead of going to the stores. The varieties of products offered on the web-site are so great. You won't find this type of products at stores, and all furniture that we got has very good quality."
"Would never buy from them again!!!!! We ordered a television chest cabinet from what they said was one of their top lines........NOT!!! not made in the USA, the finish was terrible and flaked off the leg when trying to install it.....there were runs in the finish along the bottom edge of the cabinet.....one leg would not completely thread into the cabinet .........it had pin holes all over in the cabinet's finish veneer and it was never advertised as distressed.........the bottom drawer was very stiff and when you pulled hard to open it, the hardware handle twisted .....the quality of a piece of furniture , that if we saw it in a store, we would walk right by it. They kept telling us we were wrong and it was a fine piece of furniture, top of the manufacturers line. They clearly don't know what they are talking about. That's not all! The piece had a manufacturers defect in the marble top, a void that had not been filled prior to polishing. I have been in construction for over 37 years and completed over $2 billion in construction. This was clearly a manufacturers defect in a manufactured marble top. The Homelement customer rep told me it wasn't a manufacturers defect, it had to be damaged in shipping and that it looked like damage from the picture we sent. I guess the Homelement customer reps self stated 5 years experience with only a picture to look at made him a more astute expert then I. The rep had a hard time listening and consistently talked right over what I was saying. Good problem solver for customer service wouldn't you say? Don't buy from them, buy local. They hang everything on pictures of the packaging material so if you do order anything from them, which I strongly recommend that you don't, make sure you archive everything from the time of delivery in picture and document form to the letter of the law as they have it stated on their website. You won't even get a small defect repaired without it. Without the packaging pictures and packaging material, we asked the Homelement customer rep what they would do to solve the problem and we were told nothing. This was the first piece of furniture we bought over the internet and it will be the last. DO NOT EVER BUY FROM HOMELEMENT!!"
"The furniture I got from Homelement was Fantastic! I have not had a problem with it yet. I just love the finish on it. It did not take very long to be delivered. It showed up right at my house, dresser and nightstand already built. All we had to do was put the bed frame together. I would definitely purchase from them again in the future!"
"When you order off an internet web site, you are taking a chance with just some pictures to go by. Well, it paid off, big time! The table is just as nice as some we looked at in high end furniture stores, and for about 1/3 the price. It arrived with no problems; the finish is a beautiful black wood grain and it went together with just one tool. The only glitch would be that it weighs well over 100 lbs, and the freight company just drops it at the door. I live in a condo, and we had to figure out how to lug this table up to the top floor! It was very well packed, and there were no scratches or any damage issues. My wife and I love this table and would not hesitate to recommend Homelement to friends."
"Homeelement has great prices on a huge selection of furniture and accessories. We saved almost $600 by ordering our bedroom set through them, and FREE SHIPPING!
There was one snag in the order as they worked to locate our order in the closest warehouse, but upon contacting them they replied within hours and resolved the issue immediately. Great company, I would highly recommend!"