"Great to do business with"
"I liked the prices and the accessibility of many parts. However twice I ordered a part and twice I need to find a way to return them. One part was completely wrong. The other was correct but it was not drilled and tapped correctly to install will the bolts due to incorrect positioning. Now I need to deal with the arduous task of getting them returned and a refund along with not having the part needed."
"Everything was perfect....."
"Asked questions and they were very helpful"
"After ordering handlebars from JP I was quickly reminded why I'd rather pay for shipping at other vendors. Jp's free shipping is extremely slow. I ordered something else from where I normally get my stuff and I paid $6 in shipping and it arrived 2 days later vs the 10 days at JP. Other than that, the handlebars were just what I needed and as described. "
"Selection, availability, and shipping time were all great!
Just got to ride on my new tires today and it feels like a brand new ride. Switching from old flattened out tires that were a size too wide to fresh rubber that are the stock size really improved the ride and handling alot."
"Had in 2 days ,right parts good price"
"Was on time getting here always a good Product been buying from j&p for 20 years or so never had a Complain yet"
"No movement since the 8th of April"
“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.
”
"Fast service, 1minor problem but was fixed with a very short phone call to customer service.
JP’s customer service get a big 10 as well. "
"My go to for accessories and parts. Reliable and efficient ! "
"Was the wrong fit on clutch friction plates it was fast shipping yes but no need to ship wrong part fast just to do it over"
“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.
”
"Top quality product!! With quick delivery!
"
"I was unable to take advantage of my Riders Plus Membership benefits (free shipping, use of my riders cash) because both the link with Riders Plus gets lost every time i arrive at the site, and after linking with my memberhsip my riders cash is not available, nor is my free shipping. Contacting customer service via chat is useless, as I'm told I must contact concierge service, which of course is not open again for another 3 days. Altogether, I was unable to make my purchase, because to do so would be paying out of pocket when /I have plenty of rider plus cash available for the purchase. Not really very friendly to people who pay for deluxe service."
“Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.
”
"Fast and reliable , always great"
A rep from J&P Cycles, JPCyclesKE, has responded:
“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.
”