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Product & services pricing
4.25/5
Chance of future purchase:
4.14/5
Shipping & packaging:
3.85/5
Customer service:
3.96/5
Return/Replacement policy:
3.80/5

Verified
1/5

2022-04-13

Not good

"I will never order from them again. And I will encourage everyone I know not to buy from them."

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Rep reply posted 2022-04-14
A rep from J&P Cycles, JPCyclesKE, has responded:

“We apologize for any inconvenience with this order. We are always here to help, and would like to resolve your issue. Please utilize our live chat feature , call us at 800-318-4823 or email us at customerservice@jpcycles.com. and one of our agents will be glad to help you. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration with this order. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.


Verified
5/5

2022-04-13

Bought a oil change in a box for less than anywhere else

"I got all the fluids and oil filter for less than I could find at other places "

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Verified
5/5

2022-04-13

Definitely a great place for parts

"Every time I buy from jpcycles they do exactly what is expected."

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Verified
1/5

2022-04-12

Wronge parts twice

"Parts guys dont know your parts!
Also some of your listings are incorrect. They show plugs tgat are not inclided.
"

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Rep reply posted 2022-04-15
A rep from J&P Cycles, JPCyclesKE, has responded:

“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.


Verified
5/5

2022-04-12

Got what i wanted

"Got what i wanted. Fast shipping "


Verified
5/5

2022-04-12

Great service and great parts fast.

"Great prices and fast shipping. What more could you want."

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Verified
4/5

2022-04-12

"It's exactly what the doctor ordered. "


Verified
2/5

2022-04-12

Package/Delivery Notification

"Trying to track receipt of item #360-953 Accel Stator it is 1 of 5 items ordered on March 25th. Need to know when the expected shipment date is in order to receive item. Do not currently know how to locte this information. I believe it is not being provided by retailer. I know it is approximately 3-4 weeks from order date, but must have a more accurate date. Thank you for your time and consideration in this matter."

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Rep reply posted 2022-04-15
A rep from J&P Cycles, JPCyclesKE, has responded:

“You can enter your order number and shipping name on the website and see your order track your etc... We email an order confirmation and a tracking notice for each order. If you need further assistance Please utilize our live chat feature at www.jpcycles.com or give us a call at 800-318-4823 and any one of our agents will be glad to assist you.


Verified
5/5

2022-04-12

Very pleased

"Received my purchase earlier than expected and very pleased with my merchandise "

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Verified
5/5

2022-04-12

SUPER FAST DELIVERY

"GREAT PRICES BECOMING A MEMBER THANKS "

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Verified
5/5

2022-04-12

Fast delivery

"My two orders were correct and came ahead of time! Will never shop anywhere else for my bike!"

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Verified
1/5

2022-04-08

Product not yet delivered

"Extremely disappointed with customer service

UPDATE** I chatted with a rep as the suggested in their response to my review. I am now told that the item is on backorder until at least MAY. Would have been nice to have been told this when I ordered it.
"


Rep reply posted 2022-04-12
A rep from J&P Cycles, JPCyclesKE, has responded:

“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.


Verified
5/5

2022-04-12

easy to use

"Easy to maneuver, find and purchase parts needed for MC. "

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Verified
5/5

2022-04-12

Gratificante y servicial

"Su servicio es de excelencia. Jorge Figueroa es un empleado servicial y promueve los servicios que ofrece J&P cicle. Y los productos son de excelente calidad. "

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Verified
5/5

2022-04-12

I ordered from Dubai, excellent product great service

"Seamless , would highly recommend "

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