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Product & services pricing
4.25/5
Chance of future purchase:
4.14/5
Shipping & packaging:
3.85/5
Customer service:
3.96/5
Return/Replacement policy:
3.80/5

Verified
5/5

2022-03-22

Excellent service.

"As always, no trouble getting what I needed for my 96 Softail. "

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Verified
5/5

2022-03-22

Quick well packaged shipping.

"Great experience. Will definitely use J&P in the future. "

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Verified
5/5

2021-08-30

Great inventory and good prices

"Purchased saddle bag covers, two day delivery is great and covers are a good value. Would highly recommend J&P for parts and accessories a lot of in stock parts both newer and older bikes!"

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Rep reply posted 2021-08-30
A rep from J&P Cycles, JPCyclesKE, has responded:

“Thank you for the feedback. We appreciate you taking the time to share your feedback. We appreciate all comments and suggestions on your experience. We are always looking to improve our customers shopping experience. J&P Cycles is committed to bringing our riders the best customer service and a vast array of options. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.


Verified
3/5

2022-03-22

Slow delivery

"3 to 5 day wait been waiting for over 2 weeks now. "

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Rep reply posted 2022-03-22
A rep from J&P Cycles, JPCyclesKE, has responded:

“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.


Verified
5/5

2022-03-22

Bike accessories.

"Easy to order online, fast delivery to Australia, quicker than some deliveries within Australia, Recommended. "

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Verified
5/5

2022-03-22

Drive belt

"Got it very quickly works amazing plan on buying more things great quality "

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Verified
5/5

2022-03-22

Tire / bag

"All good. Delivery was quick and on time, as it should be. Good purchase and good customer service will use again."

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Verified
1/5

2022-03-22

Waiting on parts

"I am still waiting on parts I ordered weeks ago and nobody has told me they were on back order or i would have looked elsewhere?"

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Rep reply posted 2022-03-22
A rep from J&P Cycles, JPCyclesKE, has responded:

“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.


Verified
5/5

2022-03-22

2007 Dyna

"They were so helpful in determining what I needed to use"

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Verified
5/5

2022-03-22

Exactly what we needed!

"Ordering was a breeze and delivery was quick!"


Verified
5/5

2022-03-22

Shifter arm

"Fast delivery and looks just like factory. "


Verified
5/5

2022-03-21

I put that stuff on everything

"Yea the parts that is used them for years"

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Verified
1/5

2022-03-21

Did I buy something a month ago?

"Yes... and it still hasn't changed from "processing". And nobody has said boo from the company like "hey dude, we're late... **** off". Nothing. "

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Rep reply posted 2022-03-22
A rep from J&P Cycles, JPCyclesKE, has responded:

“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.


Verified
5/5

2022-03-21

Lights

"arrived in a timely manner, worked as describe. I even called tech support and spoke with your representative who gave me great advice .."

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Verified
5/5

2022-03-21

Quality company

"As normal J&P Cycles delivers quality products and has fantastic customer service."

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