"Great product. Just what I needed."
"great costumer service....harley tech was on point and very helpful"
"Items are as described and are delivered in a timely fashion. "
"Great shipping time best around"
"very tough experience - multiple multiple calls and emails and messages and inaccurate information."
"Great customer service and very quick with delivery."
"They look great, they fit perfectly....he loves them! You guys rock!"
"The part delivered when they said it would. It was exactly what i wanted, looks great and was easy to install "
"Shipped things very fast. They had to back order 2 items, when I called to find out how long before they would ship I was told it would be about 4 weeks. the person I talked to was very friendly and answered all my questions. Then I checked my email this morning and there is a notice that my back order was shipped - that is only a week and a half - GREAT JOB. It is a pleasure dealing with JP CYCLES. I hadn't ordered anything for a few years, but I will order more in the future.
THANK YOU "
"Great price, plus free shipping. I love being a Gold Club member."
"Very satisfied with the merchandise and the quickness of receiving the merchandise."
"everything was good and was shipped fast thank you."
"The experience was good. No issues at all. Item shipped in a timely matter. Product was exactly the way it looked on line. "
"The helmet I ordered was the wrong size [XXL], even though the box said it was the one I ordered [Small].
Got that corrected fairly fast and the correct one is a top notch helmet.
Then I ordered a La Pera two piece seat. I paid extra for 'Rush' shipping. Four days later I got the rear pillion in but not the front seat so I cannot put it on yet.
And, oh, the UPS guy said the shipment was regular ground mail. What the heck did I pay five more bucks for?
Received an e-mail from J&P that the front seat has not come in from the vendor yet. When I first ordered this twp piece seat the J&P site stated that both products were 'in stock'.
What gives, J&P.
I must say, even though I can't put on the rear section yet...without the front, the Le Pera finish is top notch also."
"Order and delivery were excellent. However, I was advised butt buddy product would fit/work with my model bike seat, but it does not. I could probably make it work, but would risk damaging bike or product. Box it was shipped in with product inside now "sit" in my garage."
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”