"I orderd a fender on a saterday and did not receive it until ten days later. A phone call or e;mail would have been nice. I called and talked to a guy named chip, he was very helpful. He said it was out of stock so why didn't anyone get a hold of me? I will still order from them as long as I get what I pay for!"
"The mirrors didn't work. I watched the video and it did not address my bike, even though they said they would fit. I am returning them. The order did arrive in a timely fashion. "
"When the parts I ordered were the wrong size the staff at J&P found their mistake and sent me out the right pays the same day....thanks guys"
"The product i purchased was in excellent condition and fit perfectly. It also arrived in a short time."
"Excellent service & when I needed to return 1 of the items they responded quickly. "
"Quick response an delivery !!!!"
"Awesome products at great prices! Super fast shipping as well! "
"every thing was here on time and all worked out great"
"Quick delivery and exactly what I ordered."
"Fast shipping but the item could have been shipped for half the price. I don't know why companies don't use USPS if fits it ships. "
"Easy shopping, very quick delivery."
"Super quick delivery. Exactly what I ordered. Great service!"
"J&P has always delevered!!"
"Great product good service as usual thank JandP"
"So happy with the product and the service tech' "mike" who was really helpful in regards to the accessories I needed.
Will be back!"
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”