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Product & services pricing
4.14/5
Chance of future purchase:
3.97/5
Shipping & packaging:
3.85/5
Customer service:
3.87/5
Return/Replacement policy:
3.56/5

Verified
5/5

2015-04-21

"I will continue to order from you , and have told many people about the customer service experts there. Thank - You for making my shopping very easy to do. "


Verified
5/5

2015-04-21

"great price slow delivery"


Verified
5/5

2015-04-21

"Order took longer to ship then what web site said it would but other then that was satisfying have other bikes and plan on checking with j&p cycles before I order any where else. "


Verified
5/5

2015-04-21

"Very helpful and super nice. Will definitely be ordering a lot more!"


Verified
2/5

2015-04-21

"claimed items werre in stock, after ordered suddenly they are not and I have waited 2 weeks for vendor to ship to J&P, not happy"


Verified
5/5

2015-04-21

"Quick ,efficient and no hassles. JP cycle delivers."


Verified
2/5

2015-04-21

"im going on a bike trip and have been looking at a tire repair kit order it weeks in advance showed to have plenty in stock then 10 days later get nan email saying they don't know when it will ship. Hope nothing happens on the trip. Very disappointed "


Verified
5/5

2015-04-21

"Fast service to Canada with great prices!"


Verified
5/5

2015-04-21

"I was surprised- they had special items on-line not in the catalog. Exactly what I needed. First place I will look from now on. Great service"


Verified
5/5

2015-04-21

"good job just what I want ever"


Verified
5/5

2015-04-21

"Very user friendly site, as well as the order process. The items purchased came to my house in a timely manner and in excellent shape. Thank you!!!"


Verified
5/5

2015-04-21

"The site was easy to use, good prices, fast shipping, and the helmet I received was exactly what was on the site! "


Verified
1/5

2015-04-21

"Placed order by phone, days later called to check status, was told item was on back order from manufacturer and was asked if I was made aware of this at the time of order, I was not told this. Canceled order with J&P and ordered same item from Amazon, had it two days later. J&P lack of proper inventory control and lack of disclosure cost me almost 2 weeks of riding weather. never again."


Rep reply posted 2015-04-21
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”


Verified
5/5

2015-04-21

"Mirrors arrived quickly and as usual, service was excellent"


Verified
5/5

2015-04-21

"I was very satisfied w/my boots from First Gear. J&P Cycles shipped them promptly and I made a call just to follow up and the customer service was excellent. thanks"