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Product & services pricing
4.12/5
Chance of future purchase:
3.95/5
Shipping & packaging:
3.83/5
Customer service:
3.84/5
Return/Replacement policy:
3.52/5

Verified
5/5

2015-03-08

"I was really surprised how fast the saddlebags arrived! They fit as advertised and look great, very happy!"


Verified
5/5

2015-03-08

"I couldn't be happier with my JP order, Thank you from Wisconsin"


Verified
4/5

2015-03-08

"Delivered on time. Questions quickly answered by chat. I resented having to pay shipping on something so expensive."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2015-03-08

"Tire was delivered quickly and in good condition."


Verified
5/5

2015-03-08

"Very prompt service and great product"


Verified
5/5

2015-03-08

"I have been dealing with J & P cycles for a few years and they always take good care of me. I tell all my biker friends about them"


Verified
5/5

2015-03-08

"Quick shipping - arrived as promised."


Verified
1/5

2015-03-08

"the item i was looking wasn't in stock"


Rep reply posted 2015-03-08
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”


Verified
4/5

2015-03-08

"Still waiting on parts to be drop off to rate"


Verified
5/5

2015-03-08

"Had my new parts on my doorstep within 2 day of ordering them. Can't ask for better service than that. "


Verified
5/5

2015-03-08

"Fast delivery and great pricing!"


Verified
4/5

2015-03-07

"Slower than usual delivery on this order"


Verified
5/5

2015-03-07

"Great customer service! Everyone goes above and beyond. Great product, they care enough to get it right!"


Verified
5/5

2015-03-07

"the service I received from jp cycles was very good I have ordered many times from the website I just wish the canadian dollar was not so low right now it sort of limites my spending I also would like to see more free shipping."


Verified
5/5

2015-03-07

"The order was filled the same day and delivered two days later. Perfect Service guys,,, thank you very much."