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Product & services pricing
4.24/5
Chance of future purchase:
4.14/5
Shipping & packaging:
3.86/5
Customer service:
3.99/5
Return/Replacement policy:
3.78/5

Verified
5/5

2015-03-06

"Great over all service.
Price,quality, fast shipping.

Thank You,
"


Verified
5/5

2015-03-06

"Everything shipped and came as expected."


Verified
5/5

2015-03-05

"Very nice piece when right on in less then 5 minutes and is ahold lot brighter then the oem tail light"


Verified
4/5

2015-03-05

"I eventually found the handlebars that matched my broken bars, but had to wade thru 30 pages of choices."


Verified
2/5

2015-03-05

"Sent item without apt and was sent back"


Rep reply posted 2015-03-05
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2015-03-05

"My son and I have 5 Harley's and JP is the place to go for parts !"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2015-03-05

"Fast shipping. Great product. "


Verified
5/5

2015-03-05

"JP Cycles has never disappointed!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2015-03-05

"Very fast delevery, very professionnal.... Thanks JP CYCLES"


Verified
4/5

2015-03-05

"the one item was out of stock and i think i got charged twice for shipping and no one said a word when i ordered. then the second part i received was missing a mounting nut, so that gives me something else to do trying to find the correct size. other than my slight bitching i guess things went as smoothly as can be expected in this new age ."


Verified
5/5

2015-03-05

"Good price and delivery on my tire. It would be nice to get some tracking info/status with the order. "


Verified
5/5

2015-03-05

"It was my first experience with JP cycle and there were no problems. I received my order as promised. I will do business with them again. Happy with the new parts fkfor my bike.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2015-03-05

"The sales person was very helpful in finding the right part at a good price."


Verified
2/5

2015-03-05

"product descriptions vague"


Rep reply posted 2015-03-06
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2015-03-05

"Fast shipping and quality products will be back for more parts."