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Product & services pricing
4.24/5
Chance of future purchase:
4.14/5
Shipping & packaging:
3.86/5
Customer service:
3.99/5
Return/Replacement policy:
3.78/5

Verified
5/5

2015-02-18

"Good products and quick delivery"


Verified
5/5

2015-02-18

"Extremely fast service. Very happy and will purchase again. "


Verified
5/5

2015-02-18

"J&p did a very good job got all my parts even sooner then I expected they even sent stickers which is unheard of these days. Keep up the good work and ill always be a customer and ill send friends your way.thanks "


Verified
5/5

2015-02-18

",orders are always shipped quick and accurate"


Verified
5/5

2015-02-18

"J & P Cycles Rocks, they always have it and ship super fast.. Thank you J & P"


Verified
5/5

2015-02-18

"J & P has always been great, fast service,
Been using them for over 12yrs.
"


Verified
5/5

2015-02-18

"Very Good ! JP Cycles always on top !!!"


Verified
5/5

2015-02-18

"Excellent service, Order arrived within 3 days when estimated time was 3 -5."


Verified
2/5

2015-02-18

"The product is great, But the package had been open by someone else. I paid for something new and got used. There were several scratches in the chrome. I should have returned the part but had a big ride planed for the 3 day weekend. Don't know if I will shop J&P again"


Rep reply posted 2015-02-19
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2015-02-18

"Awesome service all the time, every time."


Verified
5/5

2015-02-18

"Great selection and great see service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2015-02-17

"I ordered a cover for my air cleaner. The inline rep was excellent in helping me with my order and it shipped very quick. I will be using you again shortly."


Verified
5/5

2015-02-17

"I selected my parts, ordered them , and a day and a half later they were on my front door step . The J&P Cycles rep. was very helpful and professional ."


Verified
5/5

2015-02-17

"What I ordered is correct, showed up on time THX"


Verified
5/5

2015-02-17

"I had ordered this same part from another company. It has been on backorder for a year. I got it here in a week. Also needed a part for my starter that I couldn't find anywhere, it also came in a week. While on line looking through the catalog I couldn't find the part. A window popped up asking if I needed help,in the former of a live chat window. Within 4 minutes he gave me a part number and I ordered the part. I would rather have my Mother in law move in than order from another company."