"Had what I wanted at a decent price. Delivered as promised."
"Quick delivery good prices what more can you ask for!"
"Easy to install and looks good."
"Very happy with service and quick delivery of products I ordered"
"On Feb 8, 2015, I placed an on line order and was issued an order #PO929261. I purchased a Gold Club Membership, 2 triple function LED teardrop taillights (605-412) and 1 load equalizer (340-300). When doing the on-line order, I checked the box saying to hold until the whole order was complete, in case something was backordered. When the online confirmation came through, the order showed only 1 taillight was shipped. I promptly called the order phone line to correct the order and the person said they would have to order another taillight (now #PO929293). During the conversation, they chose an incorrect shipping address and did not notice I was to receive the Gold Club Membership discount. I brought this to their attention and mentioned that now I would encounter an additional fee for using my shipping mail box. Later that same day, I get an email saying that the single taillight is now backordered. Another delay and this did not follow any of my instructions given in the original order. Certainly not a good experience & I'm still waiting. I have emailed J&P customer service and gotten no response."
"I received help finding the right part for my application, ordered it, and it came when it was supposed to. Helpful and on time. Perfect"
"easy purchase with the online catalog
"
"Ease of ordering and keeping track of shipment was great. Package arrived on time but when I opened the box with the new pipes p/ n 443-681, it had been opened someone had gone through the box. The way I can tell it was opened the box was glued shut and someone had ripped it open, not sure if I have the correct stuff or not. The fuel pak and air cleaner were in a separate box and were OK. "
"Same as my old mirrors. Never had the problems that others have listed. They bolted right up and work great."
"Good service and delivery.
"
"Everything was as advertised very unusual theses days"
"I had to pay additional 35 US$ for UPS shipment when I receive the package. All over the shipment was quite expensive, approx. 50 US$ prepayment for shipment and 35 US$ post payment. Is there a cheaper shipment available?
The rest was very fine, easy order and everything arrived well."
"I ordered 2 items that were both shown as in stock on the website. After I paid, I was told one item was out of stock and would be delayed. The other item was delivered promptly. The item that is out of stock is the item I got on the site to purchase"
"Very fast and helpful. I ordered the wrong part and realized the next morning. I was able to contact a service rep and have the order changed without delay. Great service "
"J&P Delivered again! Great parts at a great price. Always easy to deal with. Thank you J&P"
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”