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Product & services pricing
4.24/5
Chance of future purchase:
4.14/5
Shipping & packaging:
3.86/5
Customer service:
3.99/5
Return/Replacement policy:
3.78/5

Verified
5/5

2015-02-17

"Very happy with me service"


Verified
5/5

2015-02-17

"Excellent quality and speedy delivery."


Verified
5/5

2015-02-17

Great company

"I've been dealing with JP for years and they never disappoint. Will be a customer for ever."


Verified
5/5

2015-02-17

"Everything went smooth and was delivered"


Verified
5/5

2015-02-17

"Don't ask me this question again!"


Verified
4/5

2015-02-17

"I guess I am satisfied with J&P cycle, just not really satisfied with UPS as they have changed the delivery date a few times already. Thanks.....Pat I have had multiple orders some were OK some were not!!!!!!!!"

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Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2015-02-17

"Great service, order was completed and sent to my address in Canada ...Thanks again"


Verified
5/5

2015-02-17

"Good turnaround time on shipping, and the jacket is ******* awesome!"


Verified
5/5

2015-02-17

"Every thing was in great condition and arrived very quickly! The only issue I had way that I ordered 2 packages and only got one tracking number, but it was not a big problem. I will deffinantly buy from here again!!!"


Verified
5/5

2015-02-17

"Great service. Fast shipping. They have everything you need for your bike and the prices cant be beat!"


Verified
5/5

2015-02-17

"Quick respond and handling of my order, great, will do buisness again!
thank u
"


Verified
5/5

2015-02-17

Who you going to call?

"This order has not yet been despatched, would appear to not be in stock. I do use J&P regularly, 5 orders in 3 months. Look forward to receipt of my goods. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2015-02-17

"I ordered a motorcycle helmet with the expectation that it would arrive within 3-5 business days, because that is what I was told by customer service when I called and asked. However when the helmet had not yet arrived a week later, I called to inquire about it. I was told it was on backorder with absolutely no eta! I cancelled my order and went and bought a helmet locally."


Rep reply posted 2015-02-17
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”


Verified
5/5

2015-02-17

"My order was perfect , just what I ordered and arrived quickly. The best part was I did not have to leave my house to get it. Thanks JP"


Verified
5/5

2015-02-17

"The shipping was fast and easy and all items arrived well packaged and quality service"