"Had to return one item for defective work."
"Overall I appreciate J&P Cycles online Tech Support to confirm parts applicability and most always have shopping with them a pleasant experience."
"Great service. The shipping was fast "
"Good & quick delivery Bought twice & got good service both times .Look forward to doing more business in the future."
"Order was shipped quickly and arrived in a few days. "
"As ordered, speedy shipment, no problems. Will order from J&P again when I need something."
"It was back ordered but I still received good communication and the product fairly quickly. Thanks"
"Great value and arrived sooner than expected."
"Always dependable. Always quick."
"very good products,delivery very quick, nice folks to do business with"
"Great service and great part, came on time!"
"Best company ever! I buy all of my motorcycle parts from these guys. "
"Ordered 4 items on-line listed as "In Stock". Checked option "Ship Complete" as preferred shipment method to avoid back-orders or multiple shipments even though everything was shown as in stock. Gave specific address information in Ship To section so that I would get the order quickly to the correct address.
J&P Cycles shipped two shipments, one day apart without the proper address information on their shipping labels. Both orders were lost by the carrier and it took 4 days, hours of tracking time and an extra $21 to eventually get my order. Why do they give shipping options and take address information IF THEY AREN'T GOING TO FOLLOW YOUR INSTRUCTIONS? Why show items as In Stock if they are not?"
"Easy way to shop the product and delivered in time. Excellent!!"
"Items were as expected and shipping was fast. "
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect. Occasionally, orders ship from different warehouses. We apologize that the order did not ship all together. Larger items, such as tires do ship separately so as to not cause damage to the remainder of the order.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”