"I bought a big boar battery from you about two weeks ago. After telling you just what bike it was for I received the wrong battery??????????????? Do you people not have a chart to go by for what battery fits what bike so as to save all this shipping. OK, I sent it back and now I'm waiting for my battery. I sent it back on October 31. I hope I get the right battery. Mike Monroe"
"Hi very good fast on the money thank you"
"Fast shipping,parts fit well."
"Delivered when scheduled...correct part! Thanks for the fast service!"
"Great experience with J & P "
"Ordered on weekend and got order on Thursday.very happy with time and parts were packed so I had no problems.Both orders were free shipping,nothing was added even for weight or size. Thank you and your my first choice when I get something else for my bike. Willy Seiler."
"Had the product we needed at a fair price.
"
"Thank y'all for everything"
"They weren't very clear on the delivery date and the order number didn't match when I inquired on the web site. I placed the order almost two weeks ago and have not received the product.
A lot of smoke up my ass!"
"I have been dealing with J&P for the last 11 years keeping my shovel on the road. They're the only parts dealer for me. I appreciate their service , quality parts and reasonable prices."
"Found the parts I needed without much searching and placed the order. Parts arrived in a timely manner,"
"I received my order in 4 days, the box was a little big for just a pair of gloves. Good quality"
"easy transaction got just what I needed quick shipping.
Thank you"
"Great selection, easy on line ordering and only 7 days or less for delivery"
"Always good dealing with J&P"
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”