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Product & services pricing
4.18/5
Chance of future purchase:
4.01/5
Shipping & packaging:
3.71/5
Customer service:
3.72/5
Return/Replacement policy:
3.57/5

Verified
5/5

2014-10-30

"Item was just as I requested, and delivery was very prompt
Very satisfied
"

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Pricing of products and services
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Verified
4/5

2014-10-30

"Person packaging folded Gasket to fit in box broke it"


Verified
1/5

2014-10-29

"Tire shipped with cardboard covering the hole in the middle, bare tread, tire is scuffed up, no plastic wrap or anything covering the tire.... who knows what happened to this tire during shipping.
Is not what I expect from a company, and is not what I expect for a new tire.
"


Rep reply posted 2014-10-30
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2014-10-29

"Damn good product, damn good price, damn good service."


Verified
5/5

2014-10-29

"good fast service, arrived in 3 days to canada"


Verified
5/5

2014-10-29

"whenever I put an order in I always receive the items quickly. the prices are very competitive."


Verified
5/5

2014-10-29

"I would recommend J&p cycles to anyone, and everyone I know already knows about the excellent service I have received, and I will continue to deal with J&P cycles when needing parts for my bike, thank you J&P.........From a happy Aussie!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-10-29

"Very quick delivery and it fit as it was described."


Verified
5/5

2014-10-29

"J & P always has everything I need and their shipping is extremely fast. Thanks J&P"


Verified
5/5

2014-10-29

"I'm very satisfied with customer service .fast delivery .I will surely recommend you.keep up the good job!!!."


Verified
5/5

2014-10-29

"Had to return no problem New one sent very pleased."


Verified
5/5

2014-10-29

"The head gaiter I ordered was fabulous, just like the other reviews stated. It did not alter the way my helmet fit, which I was very concerned about. Very nicely warm. I would, however still like to see more length in the front so when you pull it over your nose it doesn't pull out from your jacket or helmet strap. LOVE LOVE LOVE IT! I would buy another one."


Verified
5/5

2014-10-29

"Order arrived on time, I've not had any trouble with ordering or receiving items from JP Cycles."


Verified
5/5

2014-10-29

"Great experience as usual very satisfied. "


Verified
5/5

2014-10-29

"Quick & hassle free service. Received my order faster than expected too."