"Been using you guys for years. Never had a problem and prices are the best. Thanks"
"Fast shipping! As described!!"
"Very satisfied with my first time shopping at J/P's will recommend to all my biker buddies in the club "Sedition" m/c & biker-friends as well....thanks... J/p's .... fr; Senior ...."
"My Order has not been shipped yet -- Don't know why
"
"The same as always J&P delivers every thing they say they will!"
"I really like the quick shipping. "
"Great service, Great product and prices."
"While checking the details in my order confirmation email, I found that the shipping address contained an error (my mistake). The "Country" field indicated Canada, not the USA.
I immediately called Customer Service with this information, but the order was shipped without correction. Sure enough, the online tracking indicated that my order had been sent into Canada, although the city, state and zip code were correct for my USA shipping address. (Canadian Postal Codes are completely different from USA Zip Codes)
I made a second call to Customer Service, and A REPLACEMENT ITEM WAS SHIPPED TO ME OVERNIGHT!
Thank you, J&P Cycles Customer Service, for taking decisive corrective action and turning a frustrating error into a first-class customer experience.
Sincerely,
Mark Halpin"
"My order was delivered quickly and correctly. Will be ordering from J&P again soon."
"J&P are always an amazing retailer and on point.
"
"Great installation videos but very high prices on most items."
“Thank you for taking the time to complete our survey. As a valued loyal customer, it is your feedback that enables us to provide the world class customer service that J&P Cycles customers have come to expect.
I apologize that you may feel that some of our prices are too high. You may want to consider joining the Gold Club. Our Gold Club Membership retails for $39.99/year, but the benefits are immense:
• Every day you will receive 10% off all applicable merchandise/15% on Sale Days
• 10 sale weekends each year
• With your membership card you will receive a $15 coupon to be used on your next order of $50 or more
• Free Shipping on Orders over $49.99 within the continental U.S.
• And you will earn 4 points for every dollar spent. 250 points=$10 credit
You may see the complete details of the Gold Club membership at http://www.jpcycles.com/gc.aspx. You may also reach us by phone at 800-397-4844.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”
"Always good service. Quick delivery and well packaged quality items at a fair price. "
"I ordered and received Memphis Shades mounting brackets and lowers for my 2008 Harley Fat Bob. I was told they would work with my Harley compact quick release windshield. They do work but I had to make some modifications to the brackets to make it happen.
The good news is that they greatly reduce the wind turbulence I was experiencing around my helmet. Previously I had an intolerable amount of buffeting around my head above 60 mph to the extent that my vision would be impaired at times. While there is still some turbulence it is reasonable now, even in windy conditions."
"Great products, helpful staff, I'll always come back!"
"Couldn't fulfill order. Didn't have part ordered."
“We try to notify our customers on the availability of our parts such as "In Stock," "Available," and "Unavailable" with a time frame if one is given by the vendor. Example: "Available, usually ships in 8-10 business days." We apologize if this information was incorrect or confusing.”
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”