"There was an error in my credit card information so I received a friendly call right away to straighten that out. Order was processed quickly and everything arrived as expected within the time that they estimated."
"Great turn around time on the order."
"fast, curtious and efficient service."
"Good deal worked as expected thank you."
"Extremely professional! I wi be back."
"Always get good quality parts for my vintage Harley that are hard to find according to harley but j&p has a complete line of parts. The Barnett cables suck don't last long at all but the rest is good. Thanks guys"
"Have not received my tires yet. I ordered my tires on 10/16/14 it is 10/28/14 and still have not received them. Very disappointed I expected a fast no hassle shipment , but I am very upset with J&P Cycles"
"Very good products.....delivered to my door in 4 days.....you can hardly get that service outta your local parts house......will be getting parts from J&P for yrs to come....."
"Thought the products were everything you said. My only beef is that two Allen screws were left out. Went to napa to get a couple the next day but they are not chrome like the others. "
"The order date was 16/11 and now on the 28/11 the order is marked as" still not shipped". So as you can understand I am a little disappointed with the delay in shipping the order. I realise this is somewhat out of your control but I am sure you understand where I am coming from. Apart from that always happy J&P
Richie"
“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”
"got an item on close out great bargain thanks Mark E"
"I was just a lil disappointed that my chrome skull struts we're scratched in a couple of places ."
“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”
"Delivery was really quick. Thank you so much!!"
"The screws supplied with the sissy bar were not the right size so my mechanic had to go out and get them. Cost me more money and additional labor cost too!!
"
“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”
"the description was not clear"
“Thank you for taking the time to provide feedback on our products and services. This helps us to maintain the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, your input helps us to provide world class customer service that J&P Cycles you have come to expect.
We regret any inconvenience you may have experienced in navigating our website. We would like to take this opportunity to tell you about the Technical Support Features of our website in hopes that they may enhance your shopping experience in the future.
• We welcome you to use our Technical Support Teams at http://www.jpcycles.com/chat/launch for Live Chat or call 1-800-397-4844 for Phone Technical Support.
• We invite you to visit us at http://jpcycles.custhelp.com/app to use our new customer service and tech self help interface. You can search for answers, watch videos, or just browse our fast growing J&P knowledge base.
• You can also find answers from staff and fellow bikers at our J&P Online Community at http://community.jpcycles.com/
Once again, thank you for filling out our survey. If we can provide any assistance to you, please contact us through email at customerservice@jpcycles.com or call us at 800-338-1747.”
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”