"This was my second time ordering items from J and P
all items arrived in a time fasion. And you can order with confidence with the fitment check."
"Fast delivery, better than expected."
"I have ordered from j & P Cycles numerous times. I have also been to the store. I love this place my orders always come right away and they are very helpful in the store."
"All customer service personnel were very helpful and accomodating for my exchange. The delivery of the parts was also promptly completed and made my bike look all the better. couldn't ask for much more!"
"The qaulity of mirrors sent was horrendous. I will be returning the product today."
"I found exactly what I wanted, check out was quick and easy and item was delivered right on time! I love the large variety they have in apparel! "
"Love the bag it was perfect "
"Easy site to navigate and great selection to choose from. Will definitely be back!"
"Everything was great except the jacket I bought a xxxl and it is more like an xl had to return it "
"Bought fork deflectors that said fit my bike, didn't see where the brackets weren't included. The brackets when selected "did NOT" fit my bike. Makes no sense, if the brackets required for the deflectors don't fit the deflectors shouldn't be listed as they fit. I made them with using a rubber bungy cord cut down to fit on the forks as a rubber spacer since you won't take an open product back. "
“Thank you for taking the time to provide feedback on our products and services. This helps us to maintain the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, your input helps us to provide world class customer service that J&P Cycles you have come to expect.
We regret any inconvenience you may have experienced in navigating our website. We would like to take this opportunity to tell you about the Technical Support Features of our website in hopes that they may enhance your shopping experience in the future.
• We welcome you to use our Technical Support Teams at http://www.jpcycles.com/chat/launch for Live Chat or call 1-800-397-4844 for Phone Technical Support.
• We invite you to visit us at http://jpcycles.custhelp.com/app to use our new customer service and tech self help interface. You can search for answers, watch videos, or just browse our fast growing J&P knowledge base.
• You can also find answers from staff and fellow bikers at our J&P Online Community at http://community.jpcycles.com/
Once again, thank you for filling out our survey. If we can provide any assistance to you, please contact us through email at customerservice@jpcycles.com or call us at 800-338-1747.”
"Great and Fast service. Highly recommend."
"I ordered a three dollar carburetor jet. They charged me nine dollars for shipping an it took over a week to get to me. Then it was the wrong part so I shipped it back. That was 3 bucks in the same package they sent. I still haven't Ben refunded"
“Thank you for your feedback. We will be happy to provide more insight on your return if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”
"I expected the tires I ordered to be shipped together, but they arrived about 5 days apart. That could have been the fault of the shipping company. Other than that, I got what I ordered and that was the important thing."
"Great products, the best in the business, Thank you again for the great products you sell to us......"
"sent pakg back wrong size need a 2x u sent a large havent seen anything back yet.sent it back to u tue 14 oct 9:24
"
“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item,we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”