"Reasonable price, Quick Ship!"
"Quick shipping at great prices. "
"Everything was great found what I was looking for easy..the two parts I got was in good shape and arrived on time..thanks jp cycles"
"All parts fit great already on bike."
"Thanks for the quick turn around on my order. All went well. I sharied your web site with two friends. Take care.
Dennis
"
"Always satisfied with service and products from jp"
"The service is good and the tracking part was good and was deliverd on time as indicated"
"Everything as ordered, correct the first time"
"Was satisfied with my purchase but had to return back some of the order for it did not fit and did not like that I had to pay for shipping. "
"Great service and timely shipping."
"As expected, order was shipped quickly and well packaged
zero problems & great service"
"Everything was as advertised and delivered as promised. What more could u ask for?"
"We ordered a product and we received the product very quick. Thanks!!"
"The part I bought for my HD was easy to install and makes my bike run great! The online buying process was simple and easy. I'm a return purchaser and have nothing but a great experiences J&P, great company!"
"Everything worked out well but would have been excellent with better communication. I placed the order online and was disappointed when I was not offered the option of express shipping. I used the online chat option and asked about the express shipping. The first response was that there was a computer glitch but my order should go out the next day. The person asked me to wait a minute and they would double check. Unfortunately we were disconnected. I logged on again and the second person seemed to be annoyed by my asking but said one part was not in stock and my order would be shipped when the other part was received. I asked for an idea when that would be, 3-5 day maybe. I got the majority of the order a week later and the last part on the following day. 45 restoration sells the gear I needed 25% cheaper but told me up front they were out of stock. Oh well, in the future I will not use the computer to order but will call. If I have to wait regardless I will go with the best price because I have given up on measuring customer service and I am only as loyal as a vendor is to me and that is all based on money. "
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect. We try to notify our customers on the availability of our parts such as "In Stock," "Available," and "Unavailable" with a time frame if one is given by the vendor. Example: "Available, usually ships in 8-10 business days." We apologize if this information was incorrect or confusing.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”