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Product & services pricing
4.19/5
Chance of future purchase:
4.03/5
Shipping & packaging:
3.73/5
Customer service:
3.75/5
Return/Replacement policy:
3.60/5

Verified
5/5

2014-10-14

"Lots of choices and tells you if the item fits your bike model. This was very helpful."


Verified
5/5

2014-10-14

"Great Price, quick shipment...will purchase from J&P again!"


Verified
5/5

2014-10-14

"Everything went well as always."


Verified
5/5

2014-10-14

"excellent customer service, I submitted the order than had to call to add an item and it was done in a seamless manner. thank you.
products are excellent and to my satisfaction.
"


Verified
5/5

2014-10-14

"Excellent experience, easy to understand and to find exactly what I was looking for. I will definitely be buying from J&P Cycles again, soon"


Verified
1/5

2014-10-13

"First time Gold Club Member order. Getting my order together was the most difficult part of the process, otherwise seamless "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
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Verified
5/5

2014-10-13

"Excellent merchandise, service & delivery at a good price!"


Verified
5/5

2014-10-13

"GREAT 10++++ always go me good!!"


Verified
5/5

2014-10-13

"Fast shipping and delivery"


Verified
5/5

2014-10-13

"Always deliver on time and prices are spot on."


Verified
1/5

2014-10-13

"Each handlebar grip I ordered came in a different size. Such a simple order that was handled carelessly.

Waiting for the exchanged correct grips.
"


Rep reply posted 2014-10-13
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2014-10-13

"jpcycles is a convenient way to purchase a lot of items in one place. I cant say anything about the quality of the products because I havent used them yet"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-10-13

"My order was processed quickly, and it arrived a few days earlier than expected. That in itself was unexpected. I had no problems with ordering what I needed. Quick and easy. Thanks J&P. I'll order from you again. Probably sooner than later."


Verified
5/5

2014-10-13

"Fast service and shipping."


Verified
5/5

2014-10-13

"I couldn't believe how fast the items I purchased arrived. Well done. The other places I have bought from take 4 times as long. Will buy again with confidence"