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Product & services pricing
4.25/5
Chance of future purchase:
4.14/5
Shipping & packaging:
3.85/5
Customer service:
3.96/5
Return/Replacement policy:
3.80/5

Verified
5/5

2014-10-13

"fast shipping, product as described
"


Verified
5/5

2014-10-13

"orders was processed quickly, appreciate the response time"


Verified
5/5

2014-10-13

"Am always very satisfied with the constant high quality service.. Thank you.."


Verified
5/5

2014-10-13

"QUALITY PRODUCTS, QUICK DELIVERY, VERY SATISFIED !!!!!
"


Verified
5/5

2014-10-13

"Everything is great, as usual. Thx "


Verified
2/5

2014-10-13

"could not believe they sent gift cards ground instead of postal service. Told me it could take 2 to 4 weeks for delivery to Indiana. Can u believe that?"


Rep reply posted 2014-10-13
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect. Gift cards are normally sent via US Postal mail and generally take about 7-10 business days for a customer to receive.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2014-10-13

"Ordered everything online. All parts delivered as promised and as ordered"


Verified
5/5

2014-10-13

"Easy to install, very bright, very nice. "


Verified
5/5

2014-10-13

"uhh yeah, i was very satisfied. what else do i need to say?"


Verified
5/5

2014-10-13

"they change my tire faster than I could find the remote for the TV in the nice lounge area"


Verified
5/5

2014-10-13

"Deliverly is always Super Fast........ Quality is Excellent, I always buy My bike parts from J&P."


Verified
5/5

2014-10-13

"You all did a fine job. Thanks for the quick delivery."


Verified
5/5

2014-10-13

"JP Cycles was very helpful with the chat feature, and I got what I ordered quickly, and the tires are great ... and a great price ...
I definitely will buy these tires again.
"


Verified
5/5

2014-10-13

"I get what I order and always in a timely manner. Makes me happy!
"


Verified
2/5

2014-10-13

"Apparently "Available" on an item does not mean that it is in stock, it means that it is "Available" from the suppliers.
They then have to get it from the suppliers BEFORE they ship it to you.
In other words don't order an "Available " part if you need it fast !
Very deceptive wording, I suggest you change it.
"


Rep reply posted 2014-10-13
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect. We try to notify our customers on the availability of our parts such as "In Stock," "Available," and "Unavailable" with a time frame if one is given by the vendor. Example: "Available, usually ships in 8-10 business days." We apologize if this information was incorrect or confusing.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”