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Product & services pricing
4.21/5
Chance of future purchase:
4.06/5
Shipping & packaging:
3.75/5
Customer service:
3.78/5
Return/Replacement policy:
3.60/5

Verified
5/5

2014-10-01

"Quick delivery and high quality products!"


Verified
5/5

2014-10-01

"Great company, great order fulfillment. I am a gold buyer with this company now and use it exclusively for my motorcycle builds and repairs/upgrades.
"


Verified
5/5

2014-10-01

"fast on time , Just what i ordered"


Verified
5/5

2014-10-01

"Good and quick service. I ordered a couple of the wrong items, which could have been thwarted by more detai in your description field, but it was really my fault/ignorance."


Verified
5/5

2014-10-01

"As always JP had the parts and shipped as stated."


Verified
5/5

2014-10-01

"Very prompt service and delivery."


Verified
5/5

2014-10-01

"Fastest shipping I have experienced as of late. Product is exactly as it should be. A good deal."


Verified
5/5

2014-10-01

"fast and reliable, best service!!"


Verified
2/5

2014-10-01

"Was looking to buy a set of mirrors, it seemed that what I was looking for, was only sold individually. So I bought two individual mirrors and adapters. Afterwards I started getting pop up ads (in Facebook) where my mirrors were listed as a set and cheaper. Thanks for making me pay more. Your catalog selection system has a lot of room for improvement. How about letting the buyer know FIRST, that what he/she wants can be purchased as a set or individually. I'm a little wary of your site now."


Rep reply posted 2014-10-01
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

We apologize for any inconvenience you have experienced in browsing our web site. We are always looking to improve and add upgrades when possible and your feedback will be shared with the appropriate department.

If you ever have question regarding our products please don't hesitate to contact us by calling in, chatting, or emailing.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2014-10-01

"Awsome, very fast shipping. Will be buying again, highly recommend."


Verified
5/5

2014-10-01

"I have found J&P cycle to be an excellent source of parts and accessories ,great to deal with"


Verified
5/5

2014-10-01

"My seat came in about 3 days and fit perfect."


Verified
5/5

2014-10-01

"i have used j&p cycles for about 7 years and i have never been dissatified thank you j&p cycles for being there for me
thank you richard d. sharits
"


Verified
2/5

2014-10-01

"I ordered blue spark leads for my 2012 Dyna Wideglide. They did not fit. My dealer Workshop Manager said they probably fitted an eve engine. Very disappointed team. You have given me great service in the past. This undermines your service reputation. Would reorder if got freight free. Not economical for me to return from New Zealand. Over to you.

Ian McArthur
"


Rep reply posted 2014-10-01
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2014-10-01

"I was very happy with my purchase, will use j&p again."

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