"Great on time delivery. I have to return the helmet, hopefully I will have the same results.
Thanks"
"Great selection at fair prices. Quick on filling/ completing & shipping orders. The "wish list" feature on the website allows you to browse, then store items and check out later."
"Always---quick response, good packing and no problem on the parts."
"SERVICE WAS GREAT,BUT IT SEAMS THAT THEY CAN;T GET MY SHIPPING ADDRESS RIGHT.THAT'S THE ONLY PROPLEM I HAVE."
"Please donate to the National Motorcycle Museum. "
"awesome seller superior merchandise quality super fast shipping excellent packaging pricing cheapest on the net"
"prompt acknowledgement of order and quick shipping - very pleased with products and service"
"I got exactly what I needed, perfect fit. I ordered from you again this week. My only complaint was that I paid the $4.99 fee for faster shipping (forget how it's worded) and it still took 4 days to arrive."
"The transaction was easy and fast. Quick delivery also appreciated! I'll be back!"
"All the orders I have placed with J&P have always been recieved within three days of the day they were placed and I have never had a problem with parts not fitting or working once they were istalled. Great JOB J&P!!!!"
"The mirrors I ordered was delivered with a hairline crack. In an attempt to return there was no return label in the box. Called and spoke with a representative and was told I needed to go online and print up a return label. Then I don't find the state of Hawaii listed. Called again and represenative informs me that I need to go to the ups store to get the label. Now I have to go out of my way to return thus item."
"I bought two of the Driod cell phone holders, the second one was for a buddy that quickly wanted one for his bike when he saw it installed on my bike and how well it held a cell phone. I wish I had done it a long time ago. Plus, it is much cheaper than a new 2014 Harley..."
"As always J&P Delivered the parts in a timely manner, and my order was as described. Thank You J&P."
"I have ordered from them before. Always good."
"First, J&P is usually a great place to shop. But, I ordered an air cleaner for my Harley, and really needed it, so I paid $35 for overnight shipping. Somehow, it got hung up in bad weather and then the weekend and was many days getting to me. I understand that the weather is beyond anyone's control, but I didn't pay $35 for "we'll try to get the part there". I paid for it to absolutely, positively be here. To be fair, they offered to repay 1/2 of my shipping fee. Hmm. "
“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect. UPS does not guarantee service in cases of severe weather or on weekends. We apologize for the inconvenience.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. The prepaid UPS label is only applicable for the continental United States. Please return using the most convenient shipping method. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”