"Good prices, fast shipping, everything came out perfect, got the pieces installed without any hassle. Will buy again, thanks!"
"It was the first time we have purchased from your company. The order was processed & shipped fast. We will be ordering from your company again & will recommend you to our friends "
"Great company!!! Fast shipping!!!"
"I purchased products from J&P for 12 years. I have been a gold club member 2 or 3 times before. I joined with a purchase 3 months ago. The online site had no visible link to gold club at the time of charging my Debit card. I was not given a gold club card discount at that time. No gold club card or info was mailed to me until just before my second purchase 2 weeks ago. The same no gold club link, so no discount again. My wife called customer service, spoke to a person who, instead of listening to my wife, who told her to please link our purchases to our gold club, Instead charged my card again! Then told her {for her problem}to call the "webmaster" what? I chose to let them refund the bad charge, they did finally and I let the gold club issue pass for now...The refund didn't happen till my wife called again 10 days later. The money made it back today. I got a gold club card in the mail 2 weeks ago. Still NO link on the screen of my computer, so after the 3rd call, she was told just to use their 800 number to get the discount. We still love their prices and their company but, their Gold club is clearly having problems with our online purchase. I do the same buying online with, Walmart, OSH ,Home Depot and many others with NO PROBLEMS...Why can't J&P do it the same? Me a future customer? maybe not."
"Delivered fast and exactly what I wanted. "
"On time speedy delivery as usual. I love ordering from J&P because I know I will get the right parts in a timely manner"
"Had a problem with delivery. Send an e-mail back and got on a chat line and the lady cleared everything up, Will buy from this seller again. thanks"
"Good prices fast shipping.
Thank you. "
"When I decide to purchase it said INSTOCK a day later it tells me waiting Vendor delivery to this day have not received...."
“Thank you for your feedback. We try to notify our customers on the availability of our parts such as "In Stock," "Available," and "Unavailable" with a time frame if one is given by the vendor. Example: "Available, usually ships in 8-10 business days." We apologize if this information was incorrect or confusing. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”
"GOOD BUY LOOKS GOOD ON BIKE VERY SATISFIED"
"received in a great order and fits as well.... thank you.."
"Very happy with this transaction!"
"Always satisfied with JP cycles.Prices are reasonable especially compared to HD stores.Products always on time and have always been exact fits.Thank you!"
"Order next day delivery. Didn't happen. Sent email and never go a response. Went to live chat and phone after 4 days to be told merchandise had just been shipped. Person could not verify a delivery date. They did say they would refund my next day delivery charge when I called. Got the parts next day. Love the parts work very well. Husband and I have ordered before with excellent shipping and response. I will use again. Just bummed that parts came late. Good prices."
“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect. We try to notify our customers on the availability of our parts such as "In Stock," "Available," and "Unavailable" with a time frame if one is given by the vendor. Example: "Available, usually ships in 8-10 business days." We apologize if this information was incorrect or confusing.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”
"Everything went smooth. I ordered the wrong size so I sent it back. But that was easy too. Always easy to deal with this company. "
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.
We have reached out to you to help with a resolution on this issue.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”