"the order came in timely manner and fit my bike perfectly"
"I was looking for a Tour Pack Carrier and I did not understand that what I ordered was just a Chrome Rack that attaches to a Tour Pack. The item advertisement was not clear. J&P cycles should have a bike diagram that identifies the name of a part so customers can shop for exactly what they are looking for but are not sure what name is used by parts companies to label specific parts.
I have since returned the wrong part and am waiting on notification of the refund."
"They had the item I needed, it was easy to find on the web site and they followed through with the shipping exactly as they said."
"It was everything I expected."
"It took 8 days to get a rear tire. I did not make it to bikefest at the lake of the ozarks because the tire did not show up in time. I ordered it on the 2nd and did not get it until the 10th. I live only 4 hrs away and I could of drove up there and got it faster. "
"order was excepted but product was not in stock as indicated , I had to contact company chat line , they said product had to come from manufacture and should be shipped in 7 to 9 days from order date. That's all I have to say about that. Chat line people were very nice. :)"
"awesome, everything fit my 81 shovel exactly as advertised and work's great. recommend to any friend ."
"was very happy with order got it very fast thanks"
"Hi , I did recieve what I ordered , thank's , the only thing is I did'n know what was the shipping rate until I completed my order . I live in Canada and could'n find what is the shipping rate for Canada , and while filling my order it appear something around 7 bucks and the real shipping rate Ipaid is 30 bucks .
thank you ."
"The shipment from J&P arrived quickly and the product is better than OEM."
"support very helpful fast shipping and got what I expected.
very satisfied"
"It took 7 days for them to ship the item."
“Thank you for your feedback. We try to notify our customers on the availability of our parts such as "In Stock," "Available," and "Unavailable" with a time frame if one is given by the vendor. Example: "Available, usually ships in 8-10 business days." We apologize if this information was incorrect or confusing. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”
"Quick delivery. Great products."
"Best prices I could find backed by even better service. I can't find a reason to shop with anyone else. "
"Great service with quick delivery as always!!! "
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”