"very quick with the correct parts to repair my bike."
"Order was exactly what we ordered and came in as quickly as they promised. Good customer service representatives, too."
"Worst online buyine experience I have had, Bouight the chrome strip for my fairing, drilled holes on the strip do not line up with my holes , they are off over a half inch on each side called for an exchange or refund and was told to bad it was a discounted item so its yours have a nice day..........Does not say anything in the listing that item cannot be returned if it does not fit. Would have returned it or exchanged it and bought the one for my fairing from J&P.but after this experience I will Never buy another item from them.......not sure wha kind of customer service you all have to tell your customer to bad it's yours you bought it and even though we sent you a part that doesn't fit we are not going to do anything about it, but if that is the way your company does business I will never buy from you again and I will steer all my friends that ride....well in the 100's as I am an abate member on the counsel....I will steer all of them away from your company as well"
"This is not the first purchase I have made thru J&P and I'm sure it won't be the last. I always get immediate shipping and the product has always been just what the description stated. The Vance & Hines pipes I bought are great!!!!!!"
"I WAS NOT HAPPY WITH HOW LONG IT TOOK TO GET MY ORDER. I HAVE ORDER LOTS OF THING FROM YOU.ITS NEVER TAKEN LONG BEFOR."
“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect. We try to notify our customers on the availability of our parts such as "In Stock," "Available," and "Unavailable" with a time frame if one is given by the vendor. Example: "Available, usually ships in 8-10 business days." We apologize if this information was incorrect or confusing.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”
"good product quick delivery"
"Great price on a great tire, had it in two days exceptional shipping speed! !"
"Quick shipping tire 2014 model just great!!"
"Wish all businesses were as competent as your company."
"Found what we were looking for, good price and was delivered in a timely manner. .well pleased!"
"overall service was very good, parts were far from quality. Saddlebag supports were rusted on inside and broke while under heat during reforming to make fit."
“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”
"The items were exactly as ordered!"
"Barons big air kit on a vstar 1100 by far meets and exceeds all my expectations. J & P cycles is a great company to deal with. "
"The online catalog showed a gas cap that was supposed to be for a 1983 FXRT. There was not an associated picture showing 2 caps. I ordered it and when I received it was a 2 cap package for a split tank. I now have to return."
“Thank you for taking the time to provide feedback on our products and services. This helps us to maintain the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, your input helps us to provide world class customer service that J&P Cycles you have come to expect. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns.
We regret any inconvenience you may have experienced in navigating our website. We would like to take this opportunity to tell you about the Technical Support Features of our website in hopes that they may enhance your shopping experience in the future.
• We welcome you to use our Technical Support Teams at http://www.jpcycles.com/chat/launch for Live Chat or call 1-800-397-4844 for Phone Technical Support.
• We invite you to visit us at http://jpcycles.custhelp.com/app to use our new customer service and tech self help interface. You can search for answers, watch videos, or just browse our fast growing J&P knowledge base.
• You can also find answers from staff and fellow bikers at our J&P Online Community at http://community.jpcycles.com/
Once again, thank you for filling out our survey. If we can provide any assistance to you, please contact us through email at customerservice@jpcycles.com or call us at 800-338-1747.”
"Excellent delivery time. No shipping charges. I will definitely be using J&P, again."
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect. We apologize that your experience did not meet these expectations. A member of our management team will be in touch with you shortly.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747”