"Delivered fast just short 2 bolts"
"Great parts and fast shippment."
"Customer service was great, they sent me out a replacement part the same day that I called in. Great company all the way around"
"Great staff friendly staff very helpful. "
"My browser said to go to the website, that they had my part twice. When I went to the site I couldn't find the part. I was very disappointed "
"Ordered Kuryakyn skull air filter replacement. Account was charged immediately. Status was listed as "processing". Waited 7 days for shipping update. No communication from them at all, no change in status. Called them and they checked on order. ONLY THEN was told item was backordered 8-10 weeks minimum. Asked why I was never notified of backorder. "I don't know" was the answer I received. Cancelled order. Very poor service and communication."
"They had a tire in stock and shipped it out right away and the price was more than reasonable."
"Been buying from this company a few times now. Everytime the products are in great quality, and deliverytime is superfast compare to others. Well earned five stars:)"
"Haven’t installed tire yet. It was delivered in a hurry "
"Ordered an oil change kit and dust seal for front forks. Everything came packaged nice and quickly."
"Delivered quickly & great fit"
"J&P delivered fast and sent quality items "
"I recently ordered about $500 in parts for my bike. All parts on the site were listed as “In Stock” and that is the reason I ordered. It took over 4 weeks for me to get the update that the order was shipped. This was also after a couple calls asking what is going on with it. "
"JP uses FedEx for their free 2 day shipping if you pay for the membership.
What's the point of selling great products at fair prices if your customers can't get their purchases or receive damaged items because JP uses THE WORST SHIPPING SERVICE FEDEX.
When you absolutely, positively don't need it at all use FedEx.
UPDATE: After finding my package they got it to the final stop before delivering it on Saturday night but still won't deliver it til Tuesday. 2 day delivery actually taking 12 days and FedEx could care less.
Any company that professes to value their customers but use FedEx really doesn't give 2 **** about their customers.
It's all about the dollars. "
"Sent wrong grips and couldnt get a response back to return them. Very disappointed!!!!!"
A rep from J&P Cycles, JPCyclesKE, has responded:
“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.
”