ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.25/5
Chance of future purchase:
4.15/5
Shipping & packaging:
3.87/5
Customer service:
3.98/5
Return/Replacement policy:
3.80/5

Verified
1/5

2022-06-24

No shipping

"It’s been almost 3 weeks, no shipping yet. Ridiculous."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-07-01
A rep from J&P Cycles, JPCyclesKE, has responded:

“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.


Verified
5/5

2022-06-24

They never disappoint.

"When they have what I need, it's here in less than a week. Painless, no BS."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-06-24

Rider delight

"Most of the time when i need a speciality part for one of my Sporsters JP has it and it come in time."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-06-24

Great experience

"Exact fit. Great shipping time and great experience with company."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-06-24

Happy with service

"Product arrived and was as expected. I find good value with J&P Cycles "


Verified
1/5

2022-06-24

Misleading

"I ordered a part that there site said was in stock days later no shipping notification. So I called and asked about my order only to be told they were waiting for it to be in stock from the manufacturer. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2022-07-01
A rep from J&P Cycles, JPCyclesKE, has responded:

“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.


Verified
1/5

2022-06-24

Ordering parts

"I ordered 2 relays for my motorcycle cycle the computer told me these parts would fit they would not and they are electric parts so you can't return them."


Rep reply posted 2022-07-01
A rep from J&P Cycles, JPCyclesKE, has responded:

“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.


Verified
5/5

2022-06-24

"Willing to work with the customer to get best outcome possible "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-06-24

RAM mounts

"Product was as described and shipping was quick."

Detailed Review Benchmark + -
Overall product shipping and delivery process
Likelihood of customers making future purchases

Verified
5/5

2022-06-24

FINALLY

"Finally after three they came back in stock ! They let me know and I ordered ! Fast shipping ! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-06-24

“Most Excelent”!

"I felt like the plastic saddlebags would be going back. But when I GOT them!… DAMN!! They are built very well, very sturdy, and not a bit flimsy and cheap. Thanks J&P"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-06-24

Fast shipping & good service

"Always quick and easy shopping plus fast shipping as always! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2022-06-24

J&p not what it used to be

"They sold me a clutch that didn’t fit and they knew about it already but continued to sell these clutches that where made out of spec. Half the day in the garage wasted, out the money to buy another primary gasket and oil!! Not happy. Probably done with J&P after this."


Rep reply posted 2022-07-07
A rep from J&P Cycles, JPCyclesKE, has responded:

“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.


Verified
5/5

2022-06-24

Excellent service

"Great service and very fast delivery. Will recommend you to friends."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-06-24

Fabulous Service

"I have ordered many pets and they all have arrived quickly and are of the best quality. Keep up the good work y’all. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges