"Order a part and paid extra for faster shipping only for the part not make delivery wasn’t even close to being delivered and then was returned with no one contacting me with email or phone.
I did get a refund which is appreciated but confusing when I saw that email. Only wanting my part to arrive. I also paid 40 for ungraded shipping only to have burnt that money away as I was only refunded my part price as something completely went wrong with the shipping department.
W6229753 - was my order number "
"The parts came in as expected. Free shipping was super fast! Overall great experience."
"Fast shipping, and great return process. "
"Got exactly what I wanted for a fair price"
"Quick delivery and product perfo4ms **** expected"
"Tire I ordered delivered quickly, without a fuss."
"Excellent service and fast delivery "
"I received a empty box after ordering a 300 dollar windshield. I talked to 2 people in customer service. After providing all info they requested sent a second order with the windshield in the back this time. I have ordered several parts( shocks, seat, grips, and now windshield) from J&P. They have a customer for life"
"It was great! We didn't have any issues"
"Easy, fast, trouble free.
Great product!"
"Had to call in to obtain 15% off part being ordered. Rep understood our situation & took care of business with our order. "
"Kept me informed about my order and it shipping. Received it really fast too!"
"the products are always excellent, but for an order, 3 separate shipments..."
“Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.
”
"Prices are amazing. Price was half of what the Local Bike Shop wanted. Thank you, for keeping things low in this challenging economy!"
"Truly happy every time I've purchased from JP cycles. They have become my parts goto for my bikes"
A rep from J&P Cycles, JPCyclesKE, has responded:
“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.
”