"I ordered my Coby wireless internet clock radio system and it arrived promptly as promised. The transaction was processed without any delays or problems. I would recommend J&R for any audio or electronic purchases."
"Purchased Sony HT-CT260W Sound Bar Speaker for Home Theater on 12/12/12. The price was reasonable compared to the competition. However, their website froze at the final stage of the order placement. After waiting for 15 minutes and making sure that I did not receive an order completion confirmation to my email, I replaced the order and immediately received the order confirmation the second time, it was shipped the next day and arrived promptly. But to my surprise, my credit card was charged twice and the shipping company brought 2 of the same product! I wasn't pleased but technical glitches can happen especially during the holiday season. The more serious problem happens after this point! I promptly rejected the duplicate shipment and called J&R's customer service which acknowledged the mistake and said they will credit the charge in a few days. One full week after that conversation and another follow up with them, I still have not received the credit as of 12/21/12! The second time I talked to them, they said it can take 7-10 days for the credit to appear in my account! Are you kidding!? you charge me on the day of shipment but do not credit my account one full week after receiving the duplicate product that was shipped because of their own mistake!? I had enough of J&R unprofessionalism in this matter! I raised the issue with AMEX and I will have them get my money back!
UPDATE: J&R called me to apologize on 12/22. The shipping company records show that J&R received their duplicate shipment back on 12/14. I make 95% of my shopping online and when I return a product I receive a credit by the end of the 3rd business day after the retailer receives the return. I will let everyone know how long it will take with J&R after all this calling back and forth as well as them expediting!
UPDATE: Got my money back on 12/26. 12 days after J&R received their duplicate shipment back! For comparison purposes, Crutchfield.com returned my money the next day after receiving their product (a Samsung blue-ray DVD player) back in November(and I used the same credit card). I just stated the facts so make your own decision. Oh, before I forget, J&R gave me $10 off on my next purchase."
"Product arrived safely on time and in good condition!"
"After placing my order there was a delay in shipping due to a verification I was told was needed on my shipping address. I made the verification via email because it was after callback hours. When I called the next day, the representative said my order had been shipped. Shortly after my call, I received an email verifying the shipment with a tracking number. My order arrived per the shipper's tracking information allowing me to secure the package after it was delivered. Other than the early delay, service was good. "
"Trusted, Reliable and best PRICE."
"J&R Music found while reviewing product in Consumer Reports - so glad I found you! Best prices around, plus free shipping. Live in small down in WA state with a WalMart - J&R beats their prices! Placed order by phone with very friendly and helpful rep. Paid the extra for 2day shipping - very pleased. I am spreading the word about this company."
"I recommend the sony dvd 50pk that was on sale for 9.99 great item great price "
"Product was just as described, sold at a fair price, packaged securely and shipped promptly. Very happy with this seller and would buy again."
"I am very happy with the mobile pogoplug and by having access to my pogoplug from any location while away and by using any computer to access the pogoplug makes my life so simple by being able to access and download of upload photos that I have taken. By doing so it enables me to work on my CS6 and Lightroom and then immediatly upload the photo back on to pogo plug and get the photo back to the destination or client for their review. I really love the ability to be away and still be able to access all my photos for editing as well as sharing them with others that I allow . Thank you Mobile pogoplug for lighting up my load and stress by being able to do all of this and more."
"Excellent service! The product arrived promptly, well-packaged and undamaged. Highly recommend J&R."
"This product came lightening fast and in perfect condition!"
"Customer service was very helpful, informative, and professional. Great prices compared to other merchants. Arrived earlier than expected."
"J&R was wonderful had what I needed at a good price. The product shipped quickly and was packaged well. "
"Second time ordering from this company and has been a very good experience.
I do have to mention my recent order was in a make-shift box and whoever made it used a razor blade and made several long cuts on the actual box inside the make-shift box.
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"Great seller. Excellent product at a bargain price and product was delivered by next day air (came first thing in the morning) though the order said 2 day shipping."