"They have very pretty dresses at reasonable prices. I saw one I liked and ordered it. It was delivered in just a couple weeks. It was very beautiful. Thank you!"
"The process was very easy. We received the dress in approx. 2 weeks, which was wonderful! To top it off we loved the dress and the quailty was well worth the price (: We will most likely shop here again!"
"JenJen House seamstress were great in following measurements and the dress material quality was also great for a low price!
"
"I was very pleased with my recent purchase from JenJenHouse! The dress came even sooner than expected and was a near perfect fit. I was also very happy with the quality of the structure within the dress and the attention to details in its finishings. The sale price was an extremely good value for the money! I have already suggested JenJenHouse to a couple of others looking to purchase dresses on-line and I would be happy to make future purchases!"
"Betalte exstra for å få pakke før Jul fikk pakken langt ut i Januar. kommer ikke til å handle her mere. Kjolen skulle brukes jul og nyttår.Nå bare henger den der....DÅRLIG
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"Hello:) I bought two dresses for my daughters before christmas. I was very happy and excited with shopping at Jenjen house. First if all I think that the pages was understandable, and it was easy to make the correct measures. The dresses came on time before the date I had set.
Both the dresses was beautifully sewn- very excellent work!
I missed a washing instruction! I dont know how to clean them;)
Also I was surprised to recieve a bill for paying customs after some weeks. That I had not expected...
The dresses was delievered on my door - that was nice:)
I defenately want to shop at Jenjen house again:):):)"
"The dresses are gorgeous. I bought two different
dresses. They are very well made. I had to adjust
them a little but otherwise perfect."
"I was very pleased with my order from jenjenhouse, the dress was very nice and well-made. it was delivered amazingly fast considering that it was made in china and I live in northern Sweden. In summary, very happy!"
"I am overjoyed! Everything went exactly as planned. I was very surprised when I received my dress because it was much more intricate than I had thought from the pictures! It was incredible! I did need some alterations and the gentleman who did them was very impressed with the price. Said that here in the U.S. it would cost 800 dollars but I paid 168 including shipping! I am so please that I will return to buy, when the need arises, just can't say enough good! Thanks for making my wedding day perfect!!!!!!!"
"I was very upset with my experience in Jen jen. The dress did not arrive on time, and therefore you should not have let me buy it.
No email received after your repply. "
“Dear betanovis,
Thanks for shopping from JenJenHouse.com!
We do apologize for the late delivery of your order. And as a customer satisfaction-oriented company, we really want to do something for compensation.
Our Customer Care Team has sent you an email regarding your order. Please kindly check it and then give us a reply.
Thanks again for your time. Look forward to hearing from you soon.
Dear betanovis,
We do email you on March 7th and the ticket number is Ticket #1409673346. We have sent it to your gmail box. Please kindly have a recheck.
Thanks again for your time.”
"I'm so happy that Jenjenhouse exist!!! I bought my wedding dress and it was my dream dress. The few questions I had were answered quickly. I want to thank Jenjenhouse for the service and the big selection of dresses. Thank you thank you:-)"
"My experience with JenJenHouse was HORRIBLE!!! I received the dress I ordered but it was much smaller than the size I normally wear. Since it was not custom made I asked if I could exchange. I was told NO. I asked if perhaps I could purchase another and was told someone would be in touch...no one contacted me. The next day I sent two emails but got no responses. I tried ordering about 5 or 6 times but was LOCKED OUT OF THE WEBSITE!!!! NEVER AGAIN WILL I PURCHASE FROM THIS WEBSITE!!!!!! I cannot express how disappointed I was glad I was able to purchase one from Missy Dress. They actually stayed in contact with me before and after my purchase!"
“Dear splasha89,
Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us!
We are so sorry for what has happened to your order. But after rechecking our mail box, we really do not find any emails from you. Would you please kindly check again for us or tell us your Ticket number?
We do understand it is a headache to have a dress unfitted. Anyway, to help us communicate the issue more deeply between us, our After Sale Team has sent you an email regarding your order. Please kindly check it and then give us a reply.
Look forward to hearing from you soon.”
"Lovely dresses finshimg was very good,shipment was fast and effective will defiantly order some more"
"I recently purchased a dress from this vendor for a wedding and was very pleased with the quality and the prompt shipping and delivery. Sizing is as indicated so be certain to measure prior to ordering. I ordered a matching jacket which did not have sizing info and arms were too small so I wore a wrap instead, but overall great shopping experience."
"Bad delivery. Nice dress."
“Dear adriane_w_16,
Thanks for sharing your shopping experience with us.
We are glad to hear that our dress has satisfied you. This is really the biggest driving for us to keep improving our products and service. Thank you.
Anyway, sorry that the delivery has let you down. Actually, your package has left our company on December 14th. But it is detained in your local Fedex for clearance for many days. Then you receive your package about 5 days later.
We do apologize for this inconvenience caused. And we sincerely hope such a trouble will not happen in your next purchase.
Please feel free to contact us for anything else we can help. We are always at your service.”
A rep from JenJenHouse.com, jenjenhouse_, has responded:
“Dear ola-nar,
Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us.
We are so sorry for the whole inconvenience caused. Actually, we do ship your package on time on December 15th. But later, your package is detained in your local customs for many days so that it reached to you lately. As you know, customs policy differs from countries, so it is really difficult for us to forecast this accidence. Hope you can understand this.
Anyway, our Customer Care Team has sent you an email regarding your order. Please kindly check it and then give us a reply.
Thanks for your time. Look forward to hearing from you soon.
GOOGLE TRANSLATION:
Kjære ola-nar,
Takk for shopping fra JenJenHouse.com og dele din shopping opplevelse hos oss.
Vi er så beklager det hele ubeleiligheten. Egentlig, vi sender ikke pakken på gang på 15. desember. Men senere, er pakken internert i din lokale skikker i mange dager, slik at det nådde til deg i det siste. Som du vet, skiller toll politikk fra land, så det er veldig vanskelig for oss å forutsi dette accidence. Håper du kan forstå dette.
Uansett, har vår kundeservice sendt deg en e-post om din bestilling. Vi ber deg sjekke det og så gi oss et svar.
Takk for tiden din. Ser frem til å høre fra deg snart.”