"I bought the most fantastic dress from Jen Jen House. I was a little apprehensive when ordering, thinking, would it be anywhere like the dress on the model on the website. Well when it arrived I completely fell in love with it.The fabric, design & making was just to perfection. It was definetly custom made for me.I can honstly say its the most gorgeous dress I ever bought (after my wedding dress) & it looks & feels great on.
I would recommend Jen Jen House dresses to anyone who wants to look fantastic & stand out from the crowd in an exclusive stunning dress... I'll be back.. AB"
"I BRought my wedding dress, shoes and veil all from jen jen house. I was suprised at how low the prices were yet how high the quality is. I would recommend JenJen house to ANYONE"
"I was absolutely delighted with my purchase from JenJenHouse...honestly there was nothing I wasn't a 100% happy with. The dress was a great fit and lovely material (wasn't expecting the quality to be as good seeing as it only cost me 89e in the sale. My dress was delivered in under the time specified. The whole process was efficient and accommadating....even down to the courier service. I would highly recommend this website to anyone. "
"Do NOT use this company. I placed an order for a dress on the 6th of February for an event at the end of the month. I was supposed to receive the item this week and started inquiring as to why my dress hadn't shipped last week. I was politely responded to the first few times, although later learned everything I was being told was false. Now that the dress is supposed to be delivered tomorrow, and hasn't even been shipped, no one will respond to my messages.
I have now sent SIX unresponded to emails asking for a refund and not so much as a single response has been given. I now have nothing to wear for my event this weekend and haven't even been given the courtesy of a refund. I am sad and disappointed and I will definitely be making sure that none of the women at this, or future events, use this company.
I learned my lesson and will listen to the warning in my head from now on and stay away from companies such as this one and I encourage others to do the same. Yes, others may have received their items and liked them, but what if you are like me and don't? You don't want to have your big event ruined like mine has been. "
"The quality of the material and seamwork were expertly done. The measurements were off a bit. The torso was out by an inch around and there was too much material in the bodice from the shoulders down the back. The back opening should have only gone down low enough so that one may wear a bra if required. I didn't wear the dress as it didn't fit right...perhaps it would work for someone else. I didn't have time to do the alterations and it was such short notice on the wedding, I didn't have time to order a new one. The material and beading work was exceptional. I would order another one from Jen Jen House. The shipping company was a frustrating process. They delivered the product, I gave them my visa, they filled out the paperwork gave me my visa paper and went on their way. A day later we received a call saying that I didn't pay the bill. I explained that I did. She was very rude and told me I needed to pay immediately otherwise a collection agency would be sent after me. Her attitude was completely unprofessional. It was their error..not mine. I called the Head office and the problem appeared to be resolved as I didn't receive a call back."
"Gown is beautiful and we are very happy with our purchase from Jenjen"
"Beautiful dress made to measure.Excellent quality of materials and workmanship. Fast shipping. Thankyou JenJenHouse"
"At first I was a little scared about ordering online, other girls had ordered from other sites and as their dresses arrived I wondered if I had done the wrong thing but WOW
I was so so impressed by the quality of my dress. Everyone I saw on the night complimented me and was shocked that I purchased it online- thank you and I will definitely buy from your site again"
"Very satisfied by the design and the quality of my wedding dress! Keep up the good work! "
"I ordered a custom fit brides maid dress for my sisters wedding from JenJenhouse. It fit so well I felt completely comfortable in it for the whole event! No tucking, slouching fabric, no falling straps to constantly adjust. Some of the other girls paid three times the cost of the custom fitting to have alteration done after receiving thier dresses and never got better results. The materials were just as they looked on the website, if not better. Obvious care was taken in applying the details giving the dress a well crafted, designer look. JenJenHouse catered well to my limited deadline and made several shipping option available.
I will recommend JenJen House to others and I will surely order from them in the future."
"i ordered 5 bridesmaid dresses they were made extremely well however although custom measurements every dress was to big around the bust and had to pay an additional $70 per dress for alterations. the dresses are good value for the money though"
"Marvelous job! I got my Mother-of-the-bride dress and it fit perfectly according to the measurements that I gave them. We had our bridesmaid dresses done at dressale and they were a disaster. We should have done all of our dresses at JenJen House!!!"
"I AM RECOMMENDING JENJENHOUSE TO ALL MY FRIENDS!!! I am plus size and was sent to the site through a friend for brides maids dresses. I choseto measure myself and pay the extra for custom sizing and after a very bad dreams about it fitting horribly, i recieved it, tried it on and it fit perfectly!!! So impressed!!!! Just got engaged and am planning on getting my dress, as well as flower girls, brides maids and for my mom from here! Highly recommend to anyone looking for a special dress for cheap!! Only downside is that there was a 60$ customs charge to Canada but not the States"
"Fantastic service. Easy check out options and I received the dress quickly and in good condition."
"We ordered four evening dresses for a big family party.
The dresses were wonderful with a perfect fit and they arrived on time.
We strongly racommend jenjenhouse
Paola, Genova"
A rep from JenJenHouse.com, jenjenhouse_, has responded:
“Dear mmpc,
Thanks very much for shopping from JenJenHouse.com.
We do apologize for this big inconvenience caused. We were just back from our Spring Festival, one of our traditional holiday. So the factories are short handed now. To ensure the high quality of each dress, we do need more days to prepare the dress for you. Anyway, it is really our fault causing such a trouble.
Anyway, now customer care department has taken over your case and will send an email to you. Please kindly check it and then give us a reply.
Thanks in advance for your time and understanding.”