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Verified
2/5

2013-03-06

"I ordered 2 dresses and 1 was good quality. The other was not so good... I didnt return it, because I already had to pay extra taxes from my order. I will not make new orders."

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Rep reply posted 2013-03-07
A rep from JenJenHouse.com, jenjenhouse_, has responded:

“Dear tanja_vanttinen,

Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us.

We are sorry to hear that one of the dresses has disappointed you. To help solve this issue perfectly for you, we do need to know which one has let you down. So our After Sale Team has sent you an email regarding your order. Please kindly check it and then give us a reply.

Thanks in advance for your time.”


Verified
5/5

2013-03-06

"Mycket fint arbetad klänning, noggrant sydd och måttanpassad till dina egna mått. Mycket snabb leverans! "

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Verified
5/5

2013-03-06

"I ordered a wedding dress and it was really well made of and forth the value. The delivery to Finland was very fast and I'm well pleased at the service."

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Verified
5/5

2013-03-06

"I've loved the dresses I ordered from JenJenHouse.com, they all fit and I got them in good time for Christmas. I had contact with their customer service and they were quick to answer my questions about the product I asked about. "

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Verified
5/5

2013-03-06

"From the moment of ordering till the moment of delivery all went very smooth. The color was exactly right, the material was beautiful, the size was correct, the delivery time very fast (which was important because the wedding was getting closer) and on the day I got a lot of compliments on the dress!!There were easy to follow steps to order it. In short: a pleasant experience, and definately one to share with others! Regards, Mary"

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Verified
3/5

2013-03-06

"The dress was unfortiunatly very poorly made. My mum had to help me to re-make it. The photo online didn't show some extra layers with some really shabby textile. The under fabric was longer then the over fabric so we had to take that up as well. It took 10 hours of work, and then the dress was fine.

It came in a thin paperbox and before opening it I thought - how is it possible to fit in THERE? But yes it did - but it was also very wrinkled.

I guess that you get what you pay for. So, if you have the time and/or the money to make some changes on your dress, then it's worth the save.
"

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Verified
5/5

2013-03-06

"Brought my 4 bridesmaid dresses from Jen Jen House and I can not fault it. The dresses are amazing quality, true to their size and so affordable. I lost a lot of confidence in ordering dresses from abroad online, until Jen Jen House was recommended to me an was everything I hoped it would be.........highly recommend."

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Verified
3/5

2013-03-06

"The dress that I bought was too large around waist. After I bought it contacted custom service but I got no reply.
Also, I was not really satisfied with the dress that I got and I did not wear it. There is too much material in the lower part, which is heavy and it looks big around hips. I am tall and slim and it does not look well.

UPDATE: In the end, the costumer service has contacted me and I got 20% of the dress price to make modifications at my tailor.

"

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Rep reply posted 2013-03-07
A rep from JenJenHouse.com, jenjenhouse_, has responded:

“Dear Sashkic,

Thanks for sharing your shopping experience with us. Here is writing from JenJenHouse.com!

We have rechecked our system. But sorry that we really do not receive your email for complaint before. Hope you can check it again.

We are sorry to hear that you are not satisfied with both our size and quality. In JenJenHouse.com, we always spare no effort to make each dress with full carefulness. Anyway, to help work out a top solution for your case, our After Sale Team has sent you an email. Please kindly check your mail box and then give us a reply.

Look forward to hearing from you soon. Thank you.”


Verified
5/5

2013-03-05

"My dress arrived a couple of days ago and I just want to say thank you :) It was beautifully done and looked exactly like the picture. You answered every email I wrote almost immediately and calmed me down when I was worried haha! I made a special request and that was also made just like I asked it to be.
The color I chose was Regency and it did not differ at all from the picture :) I was a bit worried that the pearls and glitter on the dress wouldn't look like the picture but it really did!
And you managed to get it here in time, on VERY short notice. I am super happy with JenJen House and I will definately recommend you to my friends and family. Best regards S.A :)
"

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Verified
5/5

2013-03-05

"Today we arrived back home from the wedding of our Son.
The wedding was a great success and my wife's grape dress and wrap were beautiful.
Many of the ladies and young women commented on how beautiful the dress was.
They asked where we purchased it from and we told them “from JenJenHouse” and gave them their website details.
We thank the Team at JenJenHouse for delivering the dress and wrap on time by the 25th February and we look forward to doing business with them again in the future.
Best regards to the Team at JenJenHouse,
C & G Falzon
"

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Verified
4/5

2013-03-04

"I would describe my experience with this company as easy and problem free."

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Verified
5/5

2013-03-04

"We are very satisfied with our Purchase at JenJenHouse.com. The color and model was exactly like in the picture. We are also very satisfied with the feedback for our concerne that the dress would not be delivered in time, and it did! Thank you! We will absolutely recomend JenJenHouse to our friends."

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Verified
5/5

2013-03-03

"I ordered a wedding gown and some accessories at jenjenhouse, initially when placing the order and while waiting for the final product i was very scared of fraud and what the final outcome of my order will look like but to my amazement the product came exactly the way it was in the picture and it was a perfect fit. in addition to this the delivery process was swift and timely too. shopping with jenjenhouse was an awesome experience."

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Verified
5/5

2013-03-02

"Very scheptical buying online but have no regrets shopping from JenJenHouse.I bought a wedding dress and a coouple other bridal stuff for my lil sister's wedding and everything fit perfecTly, no alterations made. It was custom made. Both bride and groom were happy. Customer service was great! Received shippment as promised. Generally, they did an amazing job and am very satisfied. Will recommend this site to others."

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Verified
1/5

2013-03-01

"Bought this dress for my wedding, paid the extra for a custom fit for my measurements. Delivered right away. Tried it on and cried! Not only did it not fit it was made twisted. I am a 38D and it made me look flat chested. I went to a local seamstress who for $250.00 took the dress completely apart, unfortunately they could not put it back together because is was also cut crooked. This was a nightmare, not only could I not wear it, it went in the garbage. Had to pull a 10 year old short dress out of my closet and that is what I got married in. Spent almost $500.00 for trash. My advice do not order custom, order a larger size and have it altered. "

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Rep reply posted 2013-03-04
A rep from JenJenHouse.com, jenjenhouse_, has responded:

“Dear jmb1226,

Thanks for sharing your shopping experience with us. Here is writing from JenJenHouse.com!

We are so sorry to hear that you are not satisfied with our dress. In JenJenHouse.com, we will spare no effort to make sure each dress is delicately and carefully made according to our customers' specifications.

Anyway, as a professional online shop, we will not just be here to shoulder off our responsibility. Our After Sale Department has taken over your case and sent an email to you regarding your order. Please kindly check it.

Thanks in advance for your time and understanding. Look forward to hearing from you soon.”