ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2013-03-06

"Excellent! Thank you very much!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2013-03-06

"Hi!
I do not like the product. Quality was not as expected and the design was of poor quality too. I had to pay a lot for the office and a lot for shipping. Both dresse were poorly sewn. The red colour was chosen. I would have liked to send it all back. But I did not know how do it. You failed the test. Sincerely
Margot Alicia Delgado Escobar
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Rep reply posted 2013-03-07
A rep from JenJenHouse.com, jenjenhouse_, has responded:

“Dear margot_delgado12,

Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us!

We are sorry to hear that you are unsatisfied with our dress. We noticed that there are all three dresses in your order. So we are wondering which dress do you mention?

Anyway, our Customer Care Team has sent you an email regarding your order. Please kindly check your email box for it.

Look forward to hearing from you again.”


Verified
4/5

2013-03-06

"I liked their selection, sizing and speedy deliver. The packaging was well-done, too (not many wrinkles).

Although the dress itself is well-constructed and looks like a more expensive piece, I did have one kind of major complaint. I had paid extra to have the dress fit me perfectly, to my exact measurements and it didn't. It needed to be taken up in the shoulders to fit correctly through my torso and because it was a style that was full in the hips, it wasn't taken in to accomodate my hips being much smaller in that area than their measurements. So, that made me look VERY heavy (much more so than I am!).

After a quick trip to the tailor, and some crafty steaming of the dress on my part, it was STUNNING. It's my favorite dress now.

I would consider ordering from Jen Jen again but, with great care about the cut of the garment.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-03-06

"Hejsan Jenjenhouse!
jag beställde en klänning från er den 1/12 -12 och det var helt underbart vacker och såg exakt ut som den gjorde på bilden och samma färg också.
Men det som var lite negativt med klänningen var att den var alldeles för stor vid bysten, för alla pärlor som var fastsydda där tyngde ner klänningen så att den vart att hänga. Det var inte något speciellt snyggt, men jag ska försöka att lösa det med någon bh eller liknadnde.
Men jag tror att jag kommer stråla med klänningen på balen i alla fall och blända alla med klänningens skönhet ;)
Men jag råder alla som letar en balklänning att beställa en som sys för din figur och inte ta en storlek som redan finns, för det är då det kan hända så som det hände med mej nu, att den var för stor i bysten.

Men tack i alla fall Jenjenhouse.com och jag kommer nog köpa fler klänningar av er/ MVH Anna ;)
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2013-03-06

"Tilaukseni JenJenHousesta toimi vallan moitteettomasti. Olin yllättynyt kuinka nopea toimitus oli ja hyvissä ajoin ennen määräpäivää. Puku oli juuri sopiva ja tilaisuus, jossa se oli tyttäreni yllä sujui hyvin. Pukua ihasteltiin ja kerroinkin mistä se on tilattu. Voin suositella lämpimästi JenJenHousea."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-03-06

"I was very pleased with the dress. It was beautiful. The communication was also very good."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Rep reply posted 2013-03-07
A rep from JenJenHouse.com, jenjenhouse_, has responded:

“Dear sharonk7,

Thanks for sharing your shopping experience with us.

We are a little confused with your review. Since you have reviewed our company positively, we are wondering why you have given us 1 star. Is there anything disappointed you? Or do you just pick the wrong star?

We have sent you an email regarding your order. So please kindly check your mail box and then give us a reply.

Look forward to your reply soon.”


Verified
5/5

2013-03-06

"i have ordered two dresses and a clutch in 2 months Not only was everything ordered great quality but it was shipped timely and accurately I wish I knew of this company years ago. I will surely use them every time."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-03-06

"My dress arrived before the date I needed and the dress was beautiful it was all that I expected and more. Yes I will order from this company again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
4/5

2013-03-06

"Har hver 100 % fornøyd med bestillingen vi hadde hos Jen Jen :).Varen var akkurat slik den vises på bilde.Enkelt å bestille og rask levering.Hadde en jente på 12 som skulle på nyttårsball og ville gjerne være en prinsesse i fin og elegant "voksenkjole".Å det ble hun,hun stålte i den kjolen.Vi hadde leita noen mnd før endelig drømmekjolen på Jen Jen dukket opp.Vi er hvertfall kjempefornøyd og kommer gjerne til å bestille hos dere ved en annen andledning :)
Mvh
Tuva Møkkelgård
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-03-06

"Jag köpte en blå bröllopsklänning som jag blev väldigt nöjd med. Den var så vacker och välsydd. Storleken passade perfekt.
Jag är mer än nöjd med min klänning och kan varmt rekommendera JenJenHouse.

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-03-06

"I ordered this dress for my cousin's wedding. I was her maid of honor. Mermaid One-Shoulder Court Train Charmeuse Evening Dresses With Ruffle Beading #017002536. I ordered it in grape and it was PERFECT. I am a true size 10, so I ordered just like that and I did not have to fix anything about it. The color is great, it looks even better in person and the dress fits so nice, accentuating my curves just right. I love this dress and the unbeatable price. Both the fabric and the making are excellent liquidity and I recommend this website to everyone. The dress arrived quickly and the packaging is great. I also interacted with the customer service for a change in the shipping address and got courteous and prompt service. I am very satisfied overall with you guys. Thanks for making such awesome garments at such an affordable price!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-03-06

"great! my dress fit perfect!...and it was delivered at perfect timing, def. ordering from this site again :) thank you "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-03-06

"I have purchased a few items from Jen Jen and the experience has been great. First from selecting your items and having the open communication regarding the dresses etc. The finish items has been great and using customisation for sizing has been wonderful, always right with the measurements that have been advised. Love the experience that I have had so far, just waiting now for my wedding dress to be completed with them. Can't wait to see the finish dress. Also love the tracking of the order. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-03-06

"I am very pleased with my dress fron JenJenHouse and I got it very quickly!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-03-06

"Jeg var skeptisk til å handle herfra grunnet negative kommentarer og billige kjoler. Men kjolen jeg fikk var akkurat slik jeg håpet og jeg er super fornøyd! Var litt skuffet over at kjolen var brettet i en eske slik at jeg må rette ut tyllet. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A