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Verified
5/5

2013-02-27

"I can't believe my wedding dress fit when I pulled it out of the box! Not only that but it is gorgeous and exactly what I hoped for. Thank you Jen Jen House!!!"

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Verified
5/5

2013-02-27

"I did not know anything about JenJenHouse.com. I was just looking for a nice but decent wedding dress for my daughter, and a brides maids dress and then I came across the website of JenJenHouse. I had already chosen a design from a popular Bridal shop website but I was attracted to JenJenHouse website as soon as I saw some of their designs on my laptop. I liked their designs and fabrics and thought they were located in the USA so I tried to contact them to find out more about them. It was then I was told their location. I was a bit skeptical but I took the risk. JenJenHouse.Com has an excellent communication net work. Somehow, I got convinced that I was dealing with the right people. I chose the style, the size and colour and I was even given the option to alter or add on to the design and size I chose. I was also given the opportunity to decide if they should go ahead with the order or not. Everything they made was from scratch. JenJenHouse.com kept their word and delivered on time as planned. I ordered a Wedding dress, a bridesmaids dress, a pair of gloves and a tiara. I was not only impressed with their quality of service and delivery but also with the quality of the dresses they made. I will confidently recommend JenJenHouse to any one who wants quality dresses and accessories at moderate prices. My daughter and the bridesmaid did not only like their dresses, the dresses looked so good on them at her wedding that people started asking where I ordered them from. Thanks to JenJenHouse efficient and effective service and delivery."

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Verified
5/5

2013-02-27

"I had read lots of very negative comments on here about people ordering dresses and being very unhappy with the quality and finish. I had done a great deal of research before i went ahead with my purchase. The first thing i did was order JenJenHouse swatch book which arrived within days of ordering it. This helped greatly as some colours do change slightly depending on which material you choose (I would suggest if you plan to buy dresses from here to invest in a swatch book). I decided to go ahead and order my two bridesmaid dresses using the custom made service. We very carefully measured the girls, completed the on-line form and paid in full. To my complete surprise the dresses where here in Scotland within 2 week of my order. They are just beautiful. I was blown away with just how elegant and well made they are. My bridesmaids both love them. They tried them on and they fitted in the bodice perfectly but were just slightly to long in length. A local dressmaker altered the length easily. I had looked at alot of bridesmaid dresses locally and they were just not quiet what i was looking for and varied greatly in price. I have already suggested that a friend who is getting married soon buy her bridesmaid dresses here. Please don't be put of by all the negative comments you read. It was the best £200 i have spent so far on my forthcoming wedding.
Only word of warning..... keep £25-35 aside as you still need to pay for customs once the dresses arrive in the UK.
All in all a worthwhile cost and beautiful dresses to show for it. Can wait for my guests to see the girls in their dresses in April.
Thank you JenJenHouse for a fantastic service.
"

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Verified
5/5

2013-02-27

"
The order procedure was very easy and fast. The delivery took place punctual. The clothes we ordered fit perfect, the quality is also No 1! I had some troubles with my bank during the money transfer, but the JenJenHouse staff was VERY polite and helpful by finding a solution. Summary: This store is only to recommend if you want to get good quality for your money!!
"

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Verified
5/5

2013-02-27

"the clothes are accurately made and they fit perfectly! I am really really happy with jenjenhouse. I will use this way also in the future!"

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Verified
5/5

2013-02-27

"The dress was lovely!
It did not get delivered before my deadline date, but this was during the christmas hollydays rush so I guess JenJen is not all to be blamed for this..
Good quality product and am happy to recomend this site to my friends :)
"

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Verified
5/5

2013-02-27

"Sharing my story will help you in making your decision. I selected the style best suited to my body type from the recommendations on JenJen House. Then I went to two Bridal salons and tried those styles on to confirm my selction. I could not believe the prices in the salons as they were over a thousand + more than what was being offered on Jen Jen House. Plus both Salons told me they had to charge me an extra$150. to expedite my order as this was October and I needed my dress for February! Well, I selcted my dress and chose to have a custom order as I am a large busted,full figured mature bride in her 50's. I placed my order in mid November requesting a Jan 1 delivery. The dress arrived Dec 31st and to my delight I was over the moon with the quality of workmanship and the dress fit to perfection. I had asked for them not to add additional inches in length as I was getting married in flat sandles and not in high heels. They did exactly as I asked and my wedding dress was the most beautiful, perfectly fitting gown I could ever have imagined. We were married in the Domincan on February 12th and I had selected my wedding gown from their rcommendation of "Beach" wedding dresses and much to my pleasure,the dress was not too heavy or warm. Jen Jen House gets a 10 out of 10 for cost savings and quality! I highly recommend them and have been telling all my friends,coworkers, and relatives about my positve expereince with this company. "

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Verified
1/5

2013-02-27

"Qualité a revoir!!! frais de douanes recu après livraison et grosse déception très honéreux,finition très négligé,je ne suis pas satisfaite il y a nettement mieux peu etre un peu plus chère ,donc il faut tout revoir :qualité,finition, tissu,prix vue les frais de douanes,+ le délai de livraison vraiment exagéré!!!on a oublié tellement c'est long!!"

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Rep reply posted 2013-02-28
A rep from JenJenHouse.com, jenjenhouse_, has responded:

“Dear bruno-216,

Thanks very much for sharing your experience with us.

We are sorry to hear that you are charged for extra money which must be the import duty tax fee. We have already paid the shipping fee to the express delivery company before shipping your order. We have also stated this policy at our FAQs page: http://www.jjshouse.com/about/help.php?page_id=8. (The third point)

Please kindly be noted that this customs fee is paid to your local customs, instead of our company. And since customs policy differs from countries, it is really difficult for us to forecast whether your package will be charged of this fee. We do beg for your understanding.

Anyway, we have already sent you an email about your issue. Please kindly check it and then give us a reply. Thank you.

GOOGLE TRANSLATION:
Cher bruno-216,

Merci beaucoup d'avoir partagé votre expérience avec nous.

Nous sommes désolés d'apprendre que vous êtes facturé pour l'argent supplémentaire qui doit être le droit fiscal des droits d'importation. Nous avons déjà payé les frais de livraison à l'entreprise de livraison express avant l'expédition de votre commande. Nous avons également précisé cette politique à notre page FAQ: http://www.jjshouse.com/about/help.php?page_id=8. (Le troisième point)

S'il vous plaît veuillez noter que cette taxe douanière est versé à vos coutumes locales, au lieu de notre entreprise. Et puisque la politique douanière diffère de pays, il est vraiment difficile pour nous de prévoir si votre colis sera chargée de cette taxe. Nous ne prie pour votre compréhension.

Quoi qu'il en soit, nous avons déjà envoyé un email au sujet de votre question. S'il vous plaît veuillez le vérifier et nous donner une réponse. Merci.”


Verified
5/5

2013-02-27

"My dress style is exactly as I thought it was when I saw it on the Internet. I was a little disappointed with the frills on the front left side of the dress...the color was a blue white where my dress is a warm white. it really looked like the wrong fabric had been used for that application.
I unpicked it and took all the frills off and I feel happier with outcome
I am happy with my dress fromJen Jen house-and I would certainly purchase another dress from them if the need arose.
Thank you Jen Jen house
"

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Verified
5/5

2013-02-27

"Wonderful to deal with. Dresses exactly as ordered, beautiful.
Will definitely recommend.
Thanks for a beautiful job.
"

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Verified
5/5

2013-02-27

"very very good place to buy your wedding dress. i am so impressed with the quality of my dress. it goes above and beyond what i was expecting ! beautiful dresses for low prices. my friend saw my dress and said "it looks like a designer dress that costs a thousand dollars" he was shocked when i revealed the actual price. thank you jenjenhouse!! in the future, when we do our vow renewals, you can count on me to buy another one of your dresses! "

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Verified
5/5

2013-02-27

"Very fast delivery. There is something unexpected happened during the process of making. But JenJenHouse, the excellent team, has handled it professionally. Well done, guys."

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Verified
5/5

2013-02-27

"Very reputable company. They keep in touch with me after I place my order. So I can easily get the detailed status of my order."

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Verified
1/5

2013-02-26

"well where do i start.... i ordered my wedding dress here because i really liked it and the prices are great. and the only reason i ordered online is because they give a need it by date where they ensure to get your gown by then. I waited and waited and kept in touch with them all the way through asking them when were they going to ship my dress and they kept saying in 1 day or 2 days or it will be there we promise! I even had to go to the extreme of telling them i would put horrible reviews of them if they didnt ship my dress soon since i needed it in a week.( i ordered 3 weeks in advance) so finally after emailing them everyday all day they finally responded with an email saying my dress wouldnt make it in time ABOUT 5 DAYS BEFORE MY WEDDING IN VEGAS! i was in shock and more than upset i requested my money back and thats about the only thing they did right, they gave me my full money back!! What a horrible company how do they have so many good reviews but i did read on some that they call at all hours of the night for people to change what they wrote if its a bad review! I dont recommend this company to anyone lets just stick to buying to the United States and helping our economy!I!! "

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Rep reply posted 2013-02-27
A rep from JenJenHouse.com, jenjenhouse_, has responded:

“Dear paula_a92,

Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us.

We do feel deeply sorry for this big inconvenience caused to you. It is really a headache to encounter such a trouble.

We have reported your case to our manager of customer representative. She will take over your case and then send an email to your mail box. Please kindly check your email box and then reply to us.

Thanks in advance for your time and understanding. Look forward to hearing from you soon.”


Verified
5/5

2013-01-30

"just received two beautiful bridesmaids dresses for my granddaughters delivered very quickly amazed at the lovely quality and the workmanship beautifully lined and with a good weight looks better than the photo well worth the money bride and bridesmaids are delighted.I will now order my mother of the bride outfit from you"

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