"My experience buying from JenJenHouse was easy, quick and the kind of experience I wish I had with every online seller. I will definitely be purchasing more items from JenJen House in the near future!"
"I can recommend JenJenHouse to everybody who are going to buy a wedding dress. I was positively surprised by the quality!"
"WOW!!!! Absolutely Great!!! I Love This Shoes!!! Exactly like in the Picture!!!! Thank You!!!"
"The products available look lovely, however the reality of buying was disappointing.
The necklace I ordered has faulty stones, so the only way of wearing it would be to cut the thread of stones, therefore changing the look.
The garter is fixed with Velcro and does not sit right, and when on it will not lay flat.
But most of all the fact that import tax of an additional 20% had to be paid to DHL in order to receive my parcel at all. Whilst I'm sure it's in the small print, I was not aware of this and this makes the purchase far less viable.
I am relieved that I ordered a smaller amount rather than the dresses I had planned to, unfortunately I will not be purchasing the wedding dresses and bridesmaid as intended.
Lesson learnt by myself."
"I´m satisfied with the service, good homepage and nice products, so far I have nothing to complain about! :) I have made a second order (a weddingdress) and I 'm hoping to be just as happy about it as I am with the shoes I ordered erlier!"
"hello i order in 26.11.2012 my dress iz wonderful the size is correct the color is beautiful i love my shoes i love my order thankyou jenjenhouse"
"Wunderschöne Schuhe, sehr gutes Preis-Leistungsverhältnis, persönliche Kundenbetreuung - ich liebe JenJenHouse!"
"Good Service, fast delivery, Good communikation "
"Délai de livraison très rapide et très bonne qualité des produits, qui correspondent en tous points aux nombreuses photos disponibles sur le site.
Je vais très prochainement acheter les robes de mes demoiselles d'honneur sur le site!
Merci Jen Jen House!
Hélène"
"Lovely lovely products and fantastic customer service "
"Loved my shopping experience...the shoes fit perfectly and arrived early...I will do more shopping at Jen Jen in the future"
"Fantastic service and I loved my shoes! Thankyou!"
"Väldigt fina skor men tyvärr lite fel färg. Gillar dom ändå och kommer lätt köpa fler saker från er."
"The dress was a bit long but my sister love the dress and all the accessories. It was delivered on time and on schedule.
Thanks,
Nina"
"I am still awaiting delivery of the shoes I ordered so until they arrive I am not able to give a proper review of the service I have received."
“Dear SusanJBradley66,
We are sorry to hear that your order has not arrived yet. Your order has been shipped out via super saver shipping, which usually takes 15-20 days for shipment. And we notice that the latest arrival date you choose is December 26th. So there are still enough days for the delivery of your order. We sincerely hope you can wait for more days. And we believe you will get your package very soon.
Thanks in advance for your time and understanding. Look forward to the good news in the near future.”
A rep from JenJenHouse.com, jenjenhouse_, has responded:
“Dear David73edwards,
Thanks for shopping at JenJenHouse.com! We are so glad to hear the feedback from you.
It is really a pity to hear that you are so dissatisfied with our products. For the necklace and the garter, to view the problems you have mentioned vividly, we sincerely hope we can communicate this issue further via Email.
We are so sorry for the extra import duty fee you have paid. Actually, this fee is charged by your local customs, instead of our company. And it is really difficult for us to forecast whether you should pay this fee when your package arrives. We do apologize for this inconvenience caused. For more detailed information, we sincerely hope you can go to your local customs for a check.
Anyway, we are not just here to shoulder off our responsibility. It is our obligation to look into everything happened related to your order and we are more than glad to do that. Our After Sale Team has sent you an email regarding your order. Please kindly have a check and then give us a reply.
Thanks in advance for your time. Look forward to your early reply.”