"J'ai reçue ma robe, elle est magnifique, exactement comme sur la photo, pleine de volume, des broderies parfaites, finitions superbes et fabrication et livraison vraiment rapide, 15 jours, je suis vraiment très contente d'avoir fait confiance à JENJENHOUSE, je vous recommande vraiment le site."
"The dress I purchased was great quality, true to size, and true to color on the color chart. Any questions I had JenJenHouse customer service was very helpful and prompt with response time."
"Hola , estoy muy feliz ya que ordene mi vestido de novia con jenjenhouse, y me encanto es hermoso, lo ordene a mi medida y me quedo excelente, fueron puntuales con el envio, y la manera en la que venia empacado cuido su perfecto estado me siento realmente muy feliz y complacida con mi compra y mi decision, el precio es genial podria asegurar que por la calidad el trabajo y diseño del vestido no me costo ni la mitad de lo que en realidad deberia es simplemente hermosoo :)) graciasss!!!!"
"HORRIBLE!! They took my money and I have no dress in return. They will not refund my money. DO NOT BUY HERE!!!!!"
"i ordered bridesmaid dresses and i got them yesterday and im very pleased with them and there her for my big day next year and the fabric and material are grat i would recommend jejenhouse as i had no problems with them thanx jenjenhouse for the lovely dresses really happy with them"
"Having worries of this website and have now been put at ease having received my sisters dress for my wedding. The order came within 2 weeks and the custom made was excellent and craftsmanship very well done too. Thank you JenJen house"
"I ordered a dress for my daughter's homecoming and the quality was extremely poor and the reponse time extremely poor. I've sent pictures and still no word. I am EXTREMELY disappointed in their customer service overall.
10/11/12 - Since I've posted this comment, I've received responses from them informing me how important customer service is to them; however, they are asking for pictures of the dress, which I have sent twice already. They've responded but are not addressing the issue. I have a horrible dress, they have my money and I am out of pocket to buy another dress for my daughter. This is by far the most ridiculous situation I've enounterd purchasing something online! "
“Dear angelsmom,
Thanks very much for your support at JenJenHouse.com!
We are sorry to hear that our effort has failed to make you a satisfied customer. Our customer care representative has already sent an email to you(your ymail). Hope you can check you mail box and reply us at your earliest convenience.
Your cooperation will be highly appreciated.”
"I just received my order of dresses yesterday and I am extremely unhappy not to mention utterly devastated at what this scam company is trying to pass off as legit.
They are illegally selling multiple prom dress lines using the manufacturers pictures. These dresses are imitation and not authentic.
The two dresses I ordered look nothing like the website pictures. The website showed the dresses looking light, modern, elegant and classy however the real dresses were so heavy and haven't been sewn/made well AT ALL. The stitching is ridiculous, looks like an amatuer dress maker has just started on their first day. The material has so many layers and I'm so weighed dow, I can't even walk in it at all.
My friend who is a dress maker looked at the quality and was shocked. I myself who know practically nothing about dress making, could spot mistakes right away. The stitching is uneven, the ruffles are irregular on each side of the breast and all the way down the dress. I was under the impression from the pictures that the dress would have crystals but instead sequins were used which were already starting to fall off from the moment I opened the package!
This has been extremely false advertisement. The website's FAQ section states, "The gowns we sell are of the same high quality as the designers sold in traditional salons and by other online retailers. Although we do not sell "designer" labeled gowns, you still get a beautiful bridal gown, without the designer price." This is simply not true!
I needed these dresses for events and now I have been left until the very last minute to find replacements. The only positive I can say regarding JenJen is that the dresses arrived by the date I needed them. Unfortunately they are nowhere near the similarity of the dresses advertised.
My query and refund request was immediately lodged to JenJen house with feedback that they will respond in no more than 24 hours. I am yet to hear back from them although it hasn’t been 24 hours yet but judging from the feedback I have read, a reasonable outcome does not look promising.
The site looks legit and is used to trick people like me into buying what is suppose to be a quality made dress. BUYER BEWARE – I just hope people don’t get fooled like I did. What a waste of $360!!! I am going to do whatever it takes to get every cent back that I deserve and even if I get the money back, they will never be able to compensate for the treachery they have caused everyone that has been fooled.
Sophia"
“Dear Sophia,
Sorry to hear that you are not satisfied with the dresses. Our Customer Care Department have already sent you an email regarding your order. We always put the customer's satisfaction in the first place and we are more than willing to solve the problem you have encountered.
We are always doing our best to guarantee the quality of our dresses and try to make every customer satisfied.
Please check your mail box and give us an early reply. Thank you.”
"Oh. My. Goodness. This dress is so beautiful in real life, even lovelier than the picture - unbelievable workmanship, perfect fit and amazing quality. This is my second JenJenHouse purchase and I would never go anywhere else for my formal wear. I wear long gowns often and everyone has commented on the loveliness of my JenJenHouse dresses. I plan to work my way through their catalogue! I can't recommend JenJenHouse highly enough - they are simply the best."
"I ordered my dress going by the picture on their website. The dress I received is NOT what I ordered. JenJen changed the dress style after I placed my order. I contacted them when I saw the changed and was assured my dress would be designed like the original . I paid $150 (with shipping)for a dress that is not what I ordered! I have since tried to contact them and have received no response. I needed the dress for a wedding and am very dissatisfied. I had thought I would look beautiful at the event and now feel very dishearten because the dress is not what they originally showed on their website. I hope they can do something to correct this by either remaking the dress as a rush order or compensating me with a partial refund. I will keep you posted on what happens and how they handle this problem."
“Dear Betsy22,
Thanks for shopping from us.
We are sorry to know that you are not satisfied with the dress. To promote the sales, we have to bring our website with lasting freshness. By this, some dresses might will be displayed by different models or some of them will be discontinued. Apart from that, some new ideas might will also be added to the details.
The matter with your order has already been learned by us and a top solution has also been advised. We always put the customer's satisfaction in the first place and we are more than willing to solve the problem you have encountered.
Hope you can check you mail box and give us an early reply as soon as possible.
Thanks very much for your understanding.”
"My daughter did not receive her dress in time for her Homecoming, although it was scheduled to be here by then. The dress is beautiful. Unfotunately, we did not have it for the dance. Pleased with the quality of the dress."
"I ordered 5x bridesmaid dresses from Jen Jen house and emailed them with my concern about needing them to be perfect for my big day, I was so happy that they were all beautiful, all exactly the same and the girls love them! The lining of the dresses and boning in the bodice area is perfect and the material looks amazing especially in the sun!
I was more nervouse about getting bridesmaid dresses than my own, but they exceeded my expectations, and the staff at Jen Jen House were very reassuring and helpful with any questions I had... will definalty use Jen Jen house again, thanks so much!"
"Very Happy with my dress!! Fits perfectly and is better than I expected. Can't wait to wear it to my ball, and was amazed with their cheap prices. It was delivered to me very fast aswel!!
Thanks :)"
"A big THANK YOU!! I received both my wedding dress, my two bridesmaids dresses and my flower girls dress and they all are absolutely amazing. I always knew that I would need alterations on the girls dresses, but I ordered mine to measure and it is just about perfect - but the stresses of organising a wedding made me lose weight. So my dress needs some alterations, too. But I would recommend the jenjenhouse.com to anyone that is looking for a beautiful dress of good quality at a very reasonable price. My tiara is also very beautiful, slight 'colour' hick-up with my handbag, but I will keep it for another occasion and probably purchase my matching dress from jenjenhouse. The style of all the dresses are as depicted and the quality is of a very good standard. Like I said all dresses still require slight alterations (especially as we are all not the tallest people) but my tailoress said that the dresses are well made and of good quality. If you order from jenjenhouse - just bare in mind that you should order with time to spare! THANK YOU so much! Anita B. from Germany (with HM Forces) - not as an afterthought but because I forgot :) the service shipment and online help was excellent and although the handbag I ordered was completely the wrong colour I will keep hold of it and hopefully have an occasion to order a new dress and won't be needing a handbag :)"
"Getting my wedding dress at JenJenHouse has been the best decision ever in matter of shopping!!! I ordered a custom made dress and my dress is not only amazing, it fits perfectly, I don't have to change a thing! The dress is really beautiful, qualitatively I found no difference with the ones you buy in a traditional boutique. The order arrived in time, actually earlier than what requested. JenJen keeps its promises!
I love the dress. I am very satisfied and I definitely recommend JenJen.
"
A rep from JenJenHouse.com, jenjenhouse_, has responded:
“Dear jcrpa,
Thanks for shopping from JenJenHouse.com!
We are so sorry to hear what you mentioned above, however, after checking our system we cannot find your order number in our system. Would you please recheck and give us the correct order number?
Sorry for your what you encountered. Thanks for your understanding.”