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Verified
5/5

2012-10-13

"Jenjenhouse was great! I got my dress in no time and there was nothing wrong with it at all. It was beautiful and matched the description. There was no problem with payment or recieving the dress."

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Verified
5/5

2012-10-13

"Excellent quality and very beautiful dress!! Will recommend to all my friends!!"

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Verified
5/5

2012-10-13

"Good experience overall. I ordered a dress for my son's wedding which I love. I did have to get some alterations, however, JenJen house have compensated me for the expense. I would order from them again, the delivery was fast and the workmanship was of high quality. "

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Verified
5/5

2012-10-12

"Excellent vendeur, très bon service a la clientèle ainsi que des produits de très grande qualité pour le prix qu'on paie se sont de vrai aubaine. Vraiment Bravo a toute l'équipe de JenjenHouse pour vos beau et bon produit."

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Verified
5/5

2012-10-12

"I've ordered three dresses from JenJen House and they were absolutely beautiful dresses. Ordering was pretty simple and I received the dresses both times very promptly. I had a bit of difficulty returning the first dress due to a sizing problem. I found it hard to go through the process of returning, however the second dress was absolutely perfect. It fit like a glove. Being a 6'1'' slender female, it is so hard to find clothing that's long enough and doesn't cost an arm and a leg. My body is hard to fit, and as I said, the dress was stunning & LONG ENOUGH!! I recommend JenJen House and their personal/custom options. Once I receive my refund, I will change refund score to score them perfect. :)"

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Verified
2/5

2012-10-12

"Bought this wedding dress from jenjenhouse http://www.jenjenhouse.com/a-line-princess-sweetheart-chapel-train-satin-tulle-wedding-dresses-with-lace-beadwork-(002000467)-g467

It arrived on time. I was surprised how small the box was that it came in to be honest. I was abit worried. When i took it out the box it exploded into the big dress. Phew! Unfortunately the dress did have some defects. There was a tear in the mesh and holes etc. This was very dissapointing. On closer examination, the bead work on the dress is GLUED, not stitched. It is very cheaply made to be honest. But for a £130 what did i expect?!
I reported the damage to jenjenhouse and they did offer me a 25% refund to get the dress fixed in which i excepted. They also said that when it left the depot the QC examined the dress and there where no defects. So I am not sure when these defects happened. It certainly was from me, so maybe it was from the people that packed the dress into such a small box. I have decided to sell the dress on now, as to be honest it didnt look right on me. So just be warned if you are buying a dress from China, dont expect to be able to send it back, its not that easy. You would lose more money and time and the stress isnt worth it. I would say that the dress does look amazing (from a distance) but like i said, its not top quality materials and not top quality seamstressing.
"

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Rep reply posted 2012-10-13
A rep from JenJenHouse.com, jenjenhouse_, has responded:

“Dear c4nd1_83,

Thanks for your objective review.

Please understand that each dress is made from scratch totally according to customers' specifications, so our return policy is different from those off-the-racks. Our Q&C personnels also checked each dress carefully and took photos before shipping it to our customers.

We do care our customer so we are willing to issue a 25% refund as compensation. Hope you could use the refund to fix the dress at your local place. If you are still unsatisfied with our solution, please kindly contact us again and we will see whether we could help more.

Thanks for your order with JenJenHouse.com again!”


Verified
4/5

2012-10-12

"All the items in my order came in good condition. My wedding dress was a perfect match when I wore it. Can't wait for my wedding day to come. I really do not like the quality of 2 of the bridesmaid dresses but all the same I am the one that matter most on that day not my bridesmaids. Thank you JenJen. I'll recommend you to friends."

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Verified
5/5

2012-10-12

"The dress we ordered and received is ABSOLUTELY GORGEOUS!! The dress arrived EARLY, and the quality of the dress fabric and workmanship truly EXCEEDED my expectations! Because the dress is white, I was concerned about it being too sheer. However, the dress is fully lined and has boning in the bodice, and even has an extra hidden strap closure in the back to ensure a perfect fit. Their customer service was wonderful before and after I placed my order and they were quick to respond to my questions and concerns. I have already told many people about ordering from JenJenHouse, and I will definitely order from them again! Thank you for a beautiful and unique dress! Lisa (california - USA) "

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Verified
5/5

2012-10-12

"JenJenHouse were perfect with my order! I made mistakes with my measurements, they contacted me and sorted it out. I still got my dress well within the time, it came unexpected, which was really good! The dress itself, is everything i asked for it fits perfectly and looks perfect! I cannot thank JenJenHouse enough for their work and communication. Thankyou"

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Verified
5/5

2012-10-11

"My dress came a week early! I put in my measurements and it fits me perfectly. I was pleasantly surprised to see hooks sewn into the back (like a bra). The dress is so light and the inside of the skirt is so soft. I was a little concerned that the satin and organza would look different in red, but it looks great! I can't wait to wear it to the Marine Corps Ball in November! Their site is shopper friendly and they so much selection. I will definitely be using them again! "

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Verified
5/5

2012-10-11

"Recieved my daughters dress yesterday (10/10/12) which was ordered on the (25/09/12), which was a lot quicker than expected! This is the dress: A-Line/Princess Sweetheart Asymmetrical Organza Satin Prom Dresses With Ruffle Beading (018005075) in pink. Absolutely beautiful, photos on the website just don't do it justice! Used our own measurements, and the dress was made perfectly. Perfect for the prom, many compliments already! Feel free to ask for photo."

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Verified
5/5

2012-10-11

"Hello JenJenHouse Team,

Again and again I want to thank you a million for the beautiful dresses that you have sent me. I have received yesterday my wedding dresses and the bridesmaids as well. I was so surprised , happy and excited by the quality and the details of the dresses "VERY well made"
When my bridesmaids saw thier dresses, they were so excited and happy :)

The Turn around time was super , actually I got my dresses earlier than expected which is very professional of you.
Also, not to forget the great customer service support I got when I was worried about one of the dresses was super.

Great value and service, I will for sure recommend you to all my friends and connections in UAE.

Thank you for putting a big smile on my face.
Kind Regards
Lobna
"

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Verified
5/5

2012-10-11

"After reading the previous reviews, I decided to purchase the dress from here. My dress came fast and on time, when I open the box, I could have cried the dress was so beautiful!!! It exceeded my expectations and I would recommend it. Thank you and I will make future purchases again. --Jodicrue"

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Verified
5/5

2012-10-11

"This was my first international purchase so needless to say, I had some serious concerns. They were great in assuring me that I would receive my order in time and put my mind at ease with their prompt response. Great customer service. Material was of highest quality and the dress fit me perfectly. Prompt arrival as promised. I have found my new favorite formal dress store and will recommend to all my friends and family. Thank You So Much!"

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Verified
5/5

2012-10-10

"I recently ordered 3 adult bridesmaid dresses from Jenjen house. I was nervous ordering on line but I did not need to be. I ordered custom fitted dresses and they fitted perfectly. We were all very impressed with the quality and fit. They were very quick to be delivered too. I was also impressed with the custom charges, only £30 for all 3 dresses, I expected more. You can pay this over the phone, you don't have to pay before you receive the parcel. I struggled to get all 3 bridesmaid in one place at the same time to go shopping for dresses so this was a perfect option for me."

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