"The skirt is not properly cut out, is the wrong shape and is 3 sizes too big for the bodice of the dress.

The dress is not the same as the picture on the website - the picture on the website is soft and flowing, not with excess fabric at each side of the skirt. Have sent 2 emails to refund/resolve and these have not been responded to.

Overall am extremely disappointed, this is the most unflattering dress. Wish I had of done research and checked reviews before ordering.


"

"I wish I would have read the reviews prior to ordering from Jenjenhouse.com. My dress is awful!!! I would never order from this website and the customer service is horrible. I have tried several times to contact customer service to return my dress and they do not respond. What a waste of money."

"Fast shipping, very quick process. However, this dress is nothing more than a Halloween costume and there is NO WAY that I would want my mother to wear this dress to my wedding. The lace overlay on the bodice is very poorly sewn, there are garish beads all over it (which were not pictured and not mentioned in the order), and the overall effect is pageant/drag queen/Halloween. I cannot stress how disappointed I am with this dress, and I'm probably not going to send it back because I don't even want to begin to argue with Chinese people about how terrible this dress is."

" WOW! Thankyou so very much for your excellent service throughout this entire process!!! The dress looks fantastic! The colour is great, the 'poof' is great and the sizing is dead on! Thankyou very much for your excellent and continuous service. I really appreciate it and am very glad that it all worked out for my school formal. The shipping time as well I am very happy with. :) The detail and quality of the dress is AMAZING. I defiantly will buy again! Thanks :)"

"If i could give them no stars i would! The dress was completely poorly made and it looked NOTHING like the picture. when i showed them how uneven and lopsided the dress was from the bust they told me to take it to a tailor and would refund me 20% for the "trouble" I paid $200.00 so they were going to give me $40 back for $100 dollars worth of alteration on top of what i had already paid for the dress. i complaoned again and they refused to return my dress stating they would give me 10% more back. I ordered this dress for my wedding and it was just a total disaster. DO NOT ORDER from them! i wish i wouldn't of had. :( so dissapointed"

"Ticket ID ***-***-****

Fantastic service I brought my bridesmaid dresses they are perfect so much better than I expected, the workmanship and quality of the material is outstanding. Thank you"

"I ordered a dress and it was really perfect! whithin 8 days I recieved my order. I'm very glad with it.
I recommend this to everyone! it's fast, low priced and the service is just perfect."

"I ordered a 'mother of the bride' dress to wear myself at my wedding. It arrived earlier than expected, is absolutely gorgeous and the quality is fantastic. I would not hesitate to recommend jenjenhouse."

"Esta fue la primera compra que hice por Internet y la verdad quede muy contenta con el servicio ya que siempre tuve atención personalizada con los asesores vía correo electrónico, Gracias JenJenHouse por hacerme ver que si puedo comprar a través e ustedes!!! Muy pronto lo volveré hacer. Gracias"

"I am not the sort of person to leave comments about a purchase but I am SO ANGRY!!! I don't know what the people are talking about when they say that the quality of jen jen dresses is good because it is cheap and poor quality manufacturing. I have never purchased clothes online and so was taking a chance for the first time for a ball I am going to. I even had it custom made but it still doesn't fit. Most of all there is no quality in the workmanship - the lining is double thickness and because of the weight of it, the dress doesn't even stay up around the bust but gets dragged down. I am so disappointed and i would say NEVER BUY FROM JEN JEN HOUSE. They have also failed to respond to my requests for a refund. DO NOT WASTE A SINGLE CENT OF YOUR MONEY TO THEM! They don't even deserve 1 star."

"Thank you so much JenJenhouse.com for my girl dress. Great quality, design and service. Not to forget the fast delivery too. I had Jen house calling me to confirm few things that I did not listed correctly and I was more than happy for this service. My daughter feels like a princes and did not want to take off her dress. Thank you and can not wait for the special day for her to wear it."

"The dresses are nothing like the photos!!!
We ordered custom made dresses and paid extra to ensure they were the right size. At the end they were like 2 sizes bigger!

After going through the pain of following all their requiremets for a refund includig taking dosens of photos to prove we were right in our claim and paying for posting the dresses back to china and waiting almost 60 days for a repply they have now desapear and we were left without the refund or the rubbish dresses. I'm starting to believe they do this to a lot of people and use the same rubbish dresses over and over again.

These people are really smart. They make you wait with the promise that you will get your money back. By the time when you realice you won't get any money back it is too late to even try to make a dispute through your credit card.

Another interesting point is that the invoice than come with the dresses have a much lower price than what you actually pay for the dresses. Wonder if it is right to declare the merchandise with a lower price? Could we do something to notify customs of this situation and will them finally be penalized for what they do??!???

DON'T EVER GIVE MONEY TO THESE PEOPLE!!!
"

"Thank you for such good service, the dress fits my daughter perfectly (we ordered a size 12 and not made to measure) and the dress was delivered 9 days from date of order, we are very happy and will return once again."

"I PURCHASED A WEDDING DRESS W/ LACE BEADWORK FROM JENJENHOUSE.I WAS PLEASANTLY SURPRISED THAT THE DRESS ARRIVED MUCH EARLIER THAN EXPECTED!WHEN I OPENED THE BOX,I JUST THOUGHT GORGEOUS.HONESTLY THIS DRESS IS EXACTLY LIKE ONE I'VE SEEN IN MY LOCAL BRIDAL STORE,BUT NOT WITH THEIR PRICEY TAGS.IT HAD PERFECT PACKAGING,AND I HAD TO TRY IT ON IMMEDIATELY.IT IS EXACTLY WHAT I ORDERED.AND CUST SERVICE WAS VERY PROFESSIONAL,DOES NOT MATTER THAT I COULD NOT CALL.DIDNT NEED TO.I RECEIVED WHAT I NEEDED AND WANTED.
WILL RECOMMEND TO OTHERS"

"My biggest mistake was not to read any of jenjenhouse reviews!

I ordered a dress and a wrap too - both intentionally for my reception party.

-My order did not arrive on time so I asked for my shipment cost - which was dealt with smoothly and jenjenhouse refunded me £20.14
-When I eventually received my order (5 days late on 13/Aug/12) I had to pay £24 customs fee to UPS. I was very disappointed, felt rather cheated! However, the dress was made how it was photographed, but it was not the correct material i.e CHIFFON. it was made in georgette, (which is a defect, and is their fault - I have every right to return my goods) and the wrap look horrible ans not the standard size. I contached jenjenhouse within that hour to arrange a return...

- they tried to convince me that it was made in chiffon material, when it clearly wasn't (I own a lot of chiffon clothes and I know what the material looks and feels like). I sent/replied to few emails and a photo for them to stop convincing me!...
-Secondly, they don't seem to be interested in taking the dress back - offered me £20%, I refused and now they have offered 30% off, I still refused - Whats the point in keeping a dress you will never wear!
- It's been a week and after several email exchanges I am still waiting for a return address.

I will not rest nor give up until i get my money back (although it's not gonna be much after all those extra charges)

How can I report jenjenhouse.com? I do not want them doing dcams with anyone else. they should not be allowed to do business in the UK."